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July 2024 by Christopher Johnson
Love going here the workers are nice and very friendly helpful and love there pets there and supplies I would highly recommend going here or buying from here thanks ?
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July 2024 by stacey wasilevich
Nice people
Good pet supply store
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July 2024 by Anthony
If i could give this store 0 stars i would. Not only have i had bad experiences with people telling me the wrongs things i get to the store at 9:50am and i can’t buy anything because the registers aren’t open. Why do you let people in the store before it opens and stand there and do nothing. Horrible service and employees have terrible attitude. Maybe should open the grooming and the store at the same time durrrrr !!
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June 2024 by Felicia Marquez
Took my dog to very groomed. And the staff were wonderful to her. Gave her a whole new look. Also did the nail trimming. And she doesn’t sound like she has heels on walking around the house. We will def be back !!!
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June 2024 by gina casas
Worst grooming, they tell you a price and then charge you double or more…all they did was shave my dog bald. Do not recommend this location ! Managers suck too they “cant do anything about anything” . Save your bucks and go to the schaumburg or hoffman location because this store is a JOKE.
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June 2024 by Carl Nelson
Took my cat to get vaccinated, walked in, right away was asked if this was Sylvester, my cat weighted him and told me where to go in store. Appointment was 5:30 was done in about five minutes,paid at register out in about twenty minutes! Great Service!!!!
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June 2024 by Mark W
Cashier was incredibly rude... got upset that I brought my dog in and told me he only works there because they pay his college. Clearly not the right person to work at a store in business for pets. There's a Petco across the street, go there.
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June 2024 by Andrew Burris
Staff is very helpful and knowledgeable
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June 2024 by María Gabriela Ferrebús
You can find everything for your pet
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May 2024 by Keith Newsome
They had a decent selection of aquarium plants but didn't have any floating plants. Just Java moss attached to a screen.
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May 2024 by Juan Tibocha
We went to bathe my dog and they delivered him badly, wet and when they were cleaning his ears he was crying, those ladies are not careful
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April 2024 by Domingo Mojica
Found what I was looking for. Plus, got a discount based on the points earned.
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April 2024 by Marlon Remoquillo
My family and I have been shopping at this location for over 10 years.. not any longer! We experienced the most embarrassing and horrible treatment.
Came in to buy a cage and confirmed price and availability at this location before coming in.
We arrived 15 minutes before closing and received the worst treatment. We approached a young lady who didn’t want to help, but instead called over her condescending manager named Alexis who approached us with a poor attitude.
We explained the situation and even provided the sku number which she said she didn’t need. She provide little effort in helping us search for the cage, and pretended to look in the back.
She then came out, hurried and told us that they didn’t have it in stock.
I explained that we went online before driving the distance and it said that there were some in stock at this location. I had asked her kindly if they would be able to price match the same make and similar model and quickly rejected with attitude.
I was taken aback from her tone and abrupt response and had asked for a manager.
With a very defense stature and angrily shaken response, she informed us that she was a manager and had been for a while.
I told her that her attitude was horrible and quickly escalated to her stomping away and bad mouthing us out loud to her coworker in front of the other customers.
We decided to purchase the other cage at the higher cost because we were in need. Throughout the rest of the transaction and while at the register, in front of others Alexis continued to badger, provide intimidating looks and even had the audacity to sarcastically tell us to have a good night! I’m still amazed at how they treat customers and obviously she could care less about return business. Never again!
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February 2024 by GiiOo
The workers are friendly and answer our questions. the place is clean.
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February 2024 by Rostik Krysko
They never have shrimp
