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February 2024 by Laura
BEWARE !!!! PLEASE AVOID THIS STORE AT ALL COST. STAFF IS NOT TRAINED PROPERLY
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January 2024 by Ash Pab
The two females "running the store" this evening are extremely rude and decided to share that there is no manager available for returns and the manager just leaves and works unknown hours. They were not only condescending to the request but clearly ignoring other customers attempting to get assistance. Add this to the fact that they lied repeatedly about the return policy by stating different lengths of time that the customer has to return an item. The brunette says ten days then says 14 days for returns. Lying and being deceitful tocustomers should be illegal! What business leaves unskilled employees unattended to operate the business when they can not assist the customer?
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November 2023 by Nacer Aouine
Eric is the best one there, he was very helpful.
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September 2023 by María Gabriela Ferrebús
The worst service I have ever received in my life, I received it at T MOBILE
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August 2023 by AGW LOGISTICS
Rude and unpleasant staff came in to buy a phone got ignored for 15 minutes.
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August 2023 by Rich Rose
Well I would not even give one star but had to to give my reasons. Shawn was helping me with a bill that got sent to me after 3yrs of being NOT a customer all he did was lie to me that why I will never be a customer of Tmobile
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July 2023 by NG
Amazing service from Aliyah!!! She went above & beyond our expectations by providing us with Outstanding Customer Service!!! Her in-depth knowledge on new phones and the best plan to fit our budget made our decision that much easier to switch over from our current carrier that we have been with for several years!! Thank you for being so thorough and kind, Aliyah! T-Mobile, Aliyah is a "ROCKSTAR" employee!!!!
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May 2023 by S Carreno
Was having trouble w conversion from Sprint to TMobile online. Went in to a condescending, rude employee. Yet told me this was the best service albeit I could call. He told me if i have time to go online i had time to go to the store or call. Stated it only takes 10min out of my day. Certainly didnt take into consideration it would take time to drive there. I WILL NEVER GO TO THE HUNTLEY STORE AGAIN! You know who you are...
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February 2023 by David Quandt
Unfortunately, I can't say a whole lot good about the T-Mobile that I have had experience with. Thus far, I am out approximately $500.00 on the newest GALAXY S23 that debuted Friday 02-17-23.After going into the store with the T-Mobile receipt, SIM, and all of the information that I gathered when I pre-ordered the S23 I was sent home without a phone nor my money back. Can I PLEASE give less than ONE rating for my experience.Basically, I was told to GO-HOME and somehow solve the problem myself. Sorry T-Mobile, your employees need either more authority or be replaced.Respectfully, David A Quandt
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January 2023 by Carlos De Jesus
Best customer service ever. I've been to a couple of tmobile store. This is the best one ever. Has outstanding employee's. I've been a tmobile customer for over 15 years.
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November 2022 by Liz Mancilla
Cathy and Neomi helped me out a few weeks ago and provided phenomenal service!
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July 2022 by Mary Reimers
I wish to give notice to T Mobile about two employees that should be noted as outstanding employees. Very courteous to customers, have a very nice way of assisting customers with a lot of patience and understanding. Always have a smile.Employees are Itzy Bribiescas AND Jonathan McAllister
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July 2022 by Roy Mc Caslin
Sean was very helpful. He was very polite. I appreciate the customer service even though I did not buy my phone at this store. Thanks again, Sean...
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February 2022 by Kamila Gardocki
This is the best sprint/ T-Mobile store in the area, focused on great customer service! Tried the other two other stores in Elgin and they’re absolutely horrible compared to this one. The assistant manager, Rocky, is extremely knowledgeable and helpful. He helped my parents upgrade to the iPhone 13s for a great price, and he helped us bring our monthly bill down by a LOT. He knows all the ins and outs and really is on your side instead of trying to upsell like all the other stores. Will be going to this store for a while to come :) thanks Rocky
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January 2022 by Greg Hajdus
I went to 512 S Randall Rd T-Mobile store over the weekend to get a new iPhone for my wife. The staff there was friendly and helpful, especially Jonathan. He was very professional and walked us through the new phone features, old phone trade-in process and transferring the data between both phones. Highly recommended location. There are other T-Mobile stores in the area but this one is the best! Keep up the good work!
