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March 2024 by Edwin Arneson
Staff was friendly and a decent price
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March 2024 by Michael Hort
Good ,and friendly workers
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February 2024 by Michael Ewert
DON’T go here for a oil change! They stripped my drain plug! Now I have to get a new oil pan installed which will cost me around $400-$500 dollars. ??
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December 2023 by Kelly Scott
Chris, the assistant manager at South Elgin, gave me huge peace of mind by explaining to me tips on how to check my oil and coolant levels before my long holiday road trip. My Honda has an odd design for its dipstick that makes it unnecessarily difficult to see the oil level. The coolant reservoir is hard to check, too. Chris assured me that my oil level was fine, and I didn't need an oil change yet. He provided superb customer service. He has now turned me into a loyal Valvoline future customer. Thanks so much!
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December 2023 by Jeff Olsen
These guys got me in and out quick. They even fixed one of my break lights.
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October 2023 by David McFadden
These guys did an awesome job of getting us in & out & on our way. They seem to check the entire vehicle & communicate what they find all along the way.
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August 2023 by ashleigh buchanan
Fast and friendly service here with about a 15 minute wait. They also were nice enough to give a military discount. I get the full synthetic to last 5,000 miles. I can feel a difference right after every oil change is a little smoother. This is a great place to get a quick job done by professionals.
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August 2023 by Darren
This place is never busy, so I always get right in. They are fast and friendly. Recently they don'tevenhaveme get out of my vehicle. What full service should be!
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May 2023 by Giovannie Ocon
I’ve been coming to this valvoline since I’ve moved to south Elgin. I’ve never had any issues and always had great experiences here. Until today. I was coming in because one of the windshield wipers that i bought and got installed here broke off so I was hoping they could help me. As I was driving in an employee started shouting at me scolding me like a child. He was shouting that couldn’t come in without being guided. I was confused because he saw me coming in and just stared instead of saying stop or putting a hand up. I felt very disrespected and sad. Sad because I’m going to have to find a new place to get my oil changed.
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May 2023 by stephen taylor
They did a good job and they were fast
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March 2023 by Kathryn Keenon
WE WILL NEVER USE THIS BUSINESS AGAIN!! We were having a family emergency and needed to leave immediately. We have an older car and it is due for an oil change so we drove to the Valvoline since the website said it was open until 7 pm. We arrived at 6:42. A man came out and told us they weren’t taking any more cars that evening and to come back in the morning. We explained we were leaving town and needed to get an oil change now. He said the car they had in the bay would be the last one and that they stop taking cars at 6:45. We said it was not yet 6:45 and he just shrugged his shoulders. We asked to speak to a manager. When he came out, he said they wouldn’t be done with the other car until 6:50 and he wouldn’t take us or open the other bay. When I said his shop shouldn’t advertise being open until 7:00 if they weren’t going to take cars until then, he said “take it up with the owner!” Both employees were very rude to us and seemed to be much more interested in leaving at 7:00 than helping out a family in need. Businesses who are focused on customer service will take customers right up until their closing time. If you stop taking cars at 6:45, that should be your posted closing time and your “open” sign should be turned off at that time (it was still illuminated when we arrived). We have used this business for many years, but we will NEVER return.
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February 2023 by K T
Will be my new lol change place! Everyone was so nice, talked me through every step for any of my car services and didn’t not feel like anyone was taking advantage of me or my money. Highly recommend !
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January 2023 by Greg Rusnak
Would give ZERO stars if I could. The experience cost me $388 PLUS cost of oil change. Went in for oil change. They filled my tires to 35 lbs. When I drove out, I noticed my flat tire icon lit. I didn't take it seriously because icon was lit when I got there (tires were 24psi). When I left, however the tire was flat. I didn't notice it until about a block down. What happened was the technician was careless filling the tire and SNAPPED or TWISTED the valve stem.needed new TPMS sensor, Tire sidewall was ruined so tire needed replacement. (needed 2 tires for even tred wear) Both the manager and franchise owner took NO RESPONSIBILITY saying the TPMS broke due to normal wear. BEWARE!!Service: Oil change
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December 2022 by Irene Dziedzic
I always have a very smooth experience here when I go for my oil changes. John and the staff are all very friendly, knowledgeable, and caring. I appreciate their work so much when it comes to my car maintenance. Thank you Valvoline South Elgin!Service: Oil change
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October 2022 by Ryan Smith
Polite friendly and professional service and staff. For a 07 ford f150 that requires 6 quarts with a new air filter it cost me $80.Very expensive but no wait time and no appointment needed. So the price of convenience is worth it if you are in a hurry