Regions Bank in Sparta, IL, is a full-service bank that provides excellent customer service and offers a wide range of products, including checking and savings accounts, loans, credit lines, and business services. Customers appreciate the genuine support from the staff and management, particularly highlighting the helpfulness of the branch manager and employees. One customer praised a staff member for her informative assistance while opening a new account, noting the personal touch and care she provided. However, there are concerns regarding the bank's promotional offers, with one customer expressing frustration about missing out on a promised bonus due to a lack of clear communication from customer service. Despite this, many customers enjoy their banking experience and feel supported by the staff. Regions Bank is a member of the FDIC and also offers services like check cashing and Western Union money transfers.
Annie Stearns is a great branch manager and I couldn’t have received someone better to help me with my finances. I’ve never had an experience here where it felt pushy or not genuine. Overall, I love banking here and I have never had a problem with the employees or managers.
April 2023
The employees are very respectful. They helped me with my card issues, and got me setup with a high interest bearing CD.
March 2023
Would give a higher rating but it's the not being open on Saturdays til noon for me.
