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February 2025 by Deanna Beever
Been trying to contact the store regarding my agreement kept getting placed on hold or hung up on . Emailed customer service they keep telling me to contact the store regarding.
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August 2024 by Mark Schweitzer
General Manger thinks he can talk to people however he wants and seems like this guys does it constantly to people by reading reviews the district manager needs to talk to this guy.
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July 2024 by Tierra Wilson
I recently went to Aaron’s recently last Friday evening because I purchased my new home and wanted to get new furniture….i came to the store Friday at about 6pm and I wasn’t aware they closed at 7pm but I would still think it’s enough time to browse….no instead I was greeted terribly and told they were about to close and I didn’t have much time. I calmly said ok I will spend my money else where and the guy proceeded to laugh and said have a nice day. So I decided to go to Ashley’s furniture department that also offered financing and with my over 700 credit score I was approved for 4000….moral of the story learn how to treat your customers and could have got an great client buy hope this helps you guys in the future Good Day 😉
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April 2024 by TeeRo
Wife and I purchased a Hybrid mattress at Springfield IL location (S McArthur store). Best decision we've ever made, next to getting married. Super restful sleep, my aches and pains have diminished considerably, wake up feeling really refreshed. Randy suggested the Hybrid to us, guided us marvelously thru the purchase process. Couldn't be happier?
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January 2024 by Ashley Stanton
Rodger has to be the most unprofessional employee ever! He has no problem treating customers with disrespect, always has a bad attitude every time I have had to call the store and I have received false information from him multiple times. If it wasn’t for the fact of how much I have already paid out(over triple the amount they’re worth), I’d send it all back and never do business with them again.
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April 2022 by Andrew Ross
Rip off!
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December 2021 by Shamlet Holmes
The staff was a dream. Manager was very helpful helping me make a great decision & Brittany really sealed the deal.
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June 2021 by Miriam Rivera
I called to get information on washers and dryers. I told Brittany that I was in Jacksonville and then she immediately cut me off and wanted to give me the Jacksonville IL location number. I was well aware of the Jacksonville location and asked her to please let me finish. Jacksonville didn't have what we were looking for and we were wanting to buy it outright and that's why I was calling them. Giving them one star because I thought it was rude and lazy of her to just cut me off and try to pass me off to the next store without trying to find out what it was that I wanted.
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March 2021 by Kyle Moughan
Great service, Staff was very accommodating. Friendly and fast
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February 2021 by Lara Noble
The store on Wabash and Macarthur is the best!
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October 2020 by N Brown
The Best customer service every time been a fan for 5 yrs
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July 2020 by miriam ruiz
I called to get information on washers and dryers. I told Brittany that I was in Jacksonville and then she immediately cut me off and wanted to give me the Jacksonville IL location number. I was well aware of the Jacksonville location and asked her to please let me finish. Jacksonville didn't have what we were looking for and we were wanting to buy it outright and that's why I was calling them. Giving them one star because I thought it was rude and lazy of her to just cut me off and try to pass me off to the next store without trying to find out what it was that I wanted.
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July 2020 by Mary Frye
Aaron's is the best place to rent to. Own
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June 2020 by Alyssa Painter
So, with Aaron's you have to have a debit card on file to do business with them. The last 2 1/2 months I've done business with them they have taken extra money out of my bank account on days that were not scheduled. The first time, my account was over drawn. Costing me 31.50. The second time (on the 5th, 2 weeks before my scheduled payment and 6 days after last payment) the caused my account to be in the negative AGAIN. Costing me 63 bucks. So to add it all together the costed me 94.50. I call them, and they cant refund my my money till next week. ALSO. they're aware they cost me almost 100 bucks and wont credit it to my account. I love my furniture but this is theft. And they blame it on their system. Get your sh*t together Aaron's. Poor customer satisfaction here.
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March 2020 by Perry Wilson
Nice furniture
