Advance Auto Parts, a well-regarded auto parts retailer, has consistently impressed customers with its exceptional service and commitment to customer satisfaction. The South Grand location in Springfield, Illinois, is particularly noteworthy, with a manager who is widely praised for their exceptional customer service and problem-solving skills. The store is clean, organized, and serves as a UPS drop-off location, making it a convenient one-stop-shop for customers. When a customer was unable to find a specific part for their Camry, the staff promptly ordered it and had it available the very next day, demonstrating their dedication to meeting customer needs. Furthermore, the company's warranty policies have also earned high praise, as one customer was able to easily replace a worn-out part for their Jeep Patriot, even though the original part was installed years ago. The staff at the East South Grand store, as well as the customer service team, were commended for their professionalism and willingness to make things right. Overall, Advance Auto Parts has consistently provided a positive and reliable experience for its customers, making it a go-to destination for all their automotive needs.
Advance auto parts on south grand is a UPS drop off location. You must have your label printed and fixed to your package when you drop off.
February 2023
Was looking for a part for my Camry. They didn't have it in stock but was able to get it the very next morning. The lady on the phone was incredibly nice. The store was clean and organized. Overall a nice experience.
December 2022
They were the only parts store in town that had the exact part I needed.
