-
December 2023 by Jamahr Turner
Posted an online order yesterday and didn’t come to pick it up today until 5:30pm and order still wasn’t even fulfilled and I was told I had to wait for the safe. Not sure if this is standard practice to not fill orders all day but it was super inconvenient when employees where sitting down when I walked in, and another customer said they had already been there for an hour.
-
November 2023 by Billie
Upgrade phones ATT representative Neco (Springfield IL) was extremely polite and professional. He resolved all of my concerns and issues. He's an excellent representative of AT&T.
-
September 2023 by Marlene
Leanne was most helpful and knowledgeable. I appreciate the professionalism and friendliness at the store.
-
June 2023 by Nancy Zibutis
I want to recognize the great job Lena did today pairing my watch to my new iPhone. Many tried but she was the magician that got it done. Thanks so much
-
May 2023 by Lance Sheridan
I’ve visited this branch of AT&T several times over the past six years for one reason or another, and found the current customer service representatives to be very professional and knowledgeable, especially the young lady. My partner and I were in and out of the store quickly, and much to our satisfaction!
-
May 2023 by Fairy Gurl
Compensated me for the Lines that Have Been Repeatedly Damaged by Hanson Profesional Services.
-
April 2023 by william bretz
Gabe was super helpful and friendly as he helped me with a new iPhone and revising my plan.Highly recommended!
-
April 2023 by Maria Del Beccaro
Unlocked my phoneHelped me I between customersso I didn’t have to wait.
-
March 2023 by John LoGrasso
Want to say thank you to Rich who went over and above to help me clear up a frustrating bill problem I was having with my WiFi service. He also noted that I was paying more for that service than needed and corrected that error as well! So, his extra efforts saved me time, frustration and money. Rich was also patient and listened well to my concerns. Excellent service! I would recommend your store based on this one encounter with a very good employee. Keep it up!
-
February 2023 by Harry Richards
Kaylee was very kind. She helped me save money on my internet and tv bill. Definitely recommend her and this AT&T store.
-
February 2023 by Brett R
Helpful and sympathetic staff. Since att took away many things they could do I'd say the store is great but ATT in general may be losing my business because calling customer service is HORRIBLE! Will tell you anything just to get finished with the call even if you get screwed later with possible no recourse.
-
December 2022 by Ashley G.
I made some plan changes at another AT&T store and my account had issues. I went in and Jalen was very thorough in explaining different charges and also fixed the extra billing plan that was left on from before. Thank you, Jalen!!!
-
November 2022 by Michelle Pulce
Jayden at the 6th street store was very helpful. She worked with me to find the best deal for my mom. She worked with me to put the phone in her name. Att does not make that process easy at all but she worked us through it. And told us of another resource that may reduce my moms phone payment. 5 stars for Jayden!
-
October 2022 by S Mayer
Rich will not call you. Been in there twice to get fiber/ wifi set up each time there's been an issue. Can't do it on a Sunday, the next time I had to authorize a credit check. (Credit frozen after an ID theft) Each time Rich has promised to call me to follow up, and each time no call. The vibe in the store was pretty relaxed. One staff on the couch watching football, another didn't look up from her phone. The person who helped me did ask twice for me to donate to their charity. ? And I was in there because the phone I just bought wasn't working. Bad sim card. Happens a lot, apparently so she told me. Rich call me, I'd love to do business!
-
October 2022 by Mary Bowman
6th street att. Lena is a great customer service representative for this company and deserves to be recognized for her kindness and caring to the customers that she assists. She will answer all of your questions and not make you feel stupid. She is AWESOME!!!!????❤
