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November 2025 by Eli Haskins
I brought my BMW to AutoMasters in Springfield for corrective body work after a previous repair. Dennis was very friendly at the start and assured me he could get everything looking much better. The paint match itself looks good—that’s the only positive.
Unfortunately, the actual bodywork is extremely disappointing. The body lines and panel shaping still look off, and a new body shop has confirmed what I suspected: there are visible sanding scratches under the clear coat, likely in the primer. All over the repaired side. It looks worse than before.
I only chose this shop because Isringhausen BMW recommended them. When I brought the car back to point out the issues, they told me they ‘didn’t see anything wrong’ and said they’d redo the work only if they did. At first, Dennis seemed reassuring. He even told me that if I was still unhappy in a couple of weeks, he would redo the work or fix whatever I wasn’t satisfied with. I left trying to give it the benefit of the doubt, but once I kept looking at the car, I just couldn’t unsee the problems—especially the sanding scratches under the clear coat They haven’t responded to my emails since.
Now I’m paying over $2,000 out of pocket at a different body shop to correct the sanding marks and try to get my body lines fixed. Based on my experience, I cannot recommend AutoMasters.
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January 2024 by Keokuk Geodes
Dennis and his colleagues do an excellent job!!! This is the only place I will let work on my Mercedes. No other body shop in town is comparable!!! The work they do is impeccable!!! Excellent customer service!!!
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May 2022 by Erin P.
Always a great experience. Locally owned with people who care about their customers and making sure they get the best with on they vehicles
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March 2022 by Kit Caboodle
Staff was helpful and knowledgeable. I got my estimate in a matter of hours and couldn't be happier with their service.
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September 2021 by Brad K
Very happy so far. Staff was very friendly and helpful
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August 2021 by Rafid Rahman
Excellent quality work. Had my BMW 3 series done here, it had some scratches and dents but they were able to color match it perfectly and delivered on time and with the quoted price. They even helped correct and diminish another scratch on the car that I did not mind as much. Went above and beyond, both Dennis and Don are great.Service: Painting
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May 2021 by Cheeze
Really good at what they do! Excellent explaining the details of what's going on and getting things done at a reasonable price and a reasonable time frame
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April 2021 by Brad Koechle
Very happy so far. Staff was very friendly and helpful
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January 2021 by Michael Reeves
Best autobody shop in town by far!!
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September 2020 by Sana Khan
Very professional and did a fantastic, seamless job.
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February 2019 by Donna Warmouth
Great guys to work with. Awesome work!
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September 2018 by John Boshardy
I have read another review here where the reviewer complained that Automasters did not do anything to get the owner's insurance company to pay the estimated repairs. It is not Automasters' responsibility to obtain payment from the owner's insurance company. It is the owner's responsibility. I have always received excellent work on my BMW here.
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September 2018 by I Loureiro
If you need a BMW, Porcshe or Mercedes bodywork....this is the place in SPI
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September 2018 by Jake Hurley
They did a great job! I’m impressed with their work
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March 2018 by A.
Most friendly and professional shop in town. High quality work that you would expect from a shop that works on high end vehicles. Highly recommend.
