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August 2025 by SF
This place changed my oil took a $20 tip and failed to change the gasket which caused oil to leak out of my vehicle and onto my driveway and my garage floor. Then to make matters worse they gave us some serious attitude when we came back to have the issue addressed. It CLEARLY
states in the vehicles manual that a NEW gasket is to be installed at every oil change. Not only did they fail to do this but they failed to tell me that they did NOT. Then the guy proceeds to try and tell me someone’s been tampering with my car as if to pass the buck even further. I will NEVER return to this place again and furthermore plan to call corporate and complain about the unprofessional conduct of this employee. The last thing he should do is argue with a customer who’s already received sub-par service and has been inconvenienced because of it. Worst experience I’ve ever had at an oil change facility. GO ELSEWHERE!
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August 2025 by Kelsey Armstrong
The manager completed my oil change today and worked very quickly despite it being nearly 100° outside. I am also grateful that he checked my lights/tires to make sure my car was safe to drive and let me know there was an issue with my tires that I should have looked at ASAP. I will definitely be coming back in the future!
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August 2025 by Michael Gallagher
Guys were awesome. Checked out everything and even made some suggestions on things I may want to consider addressing. Highly recommend!
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July 2025 by John Winkler
Daniel, Jp, and Silas do an extremely good job and have been taking care of my cars since they’ve been open!! Highly recommended
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July 2025 by Connor Carnduff
Really quick and easy. Helpful when answering questions about my car.
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June 2025 by Jill Franklin
Just left Big Ray's Springfield for my oil change. I highly recommend. They got me in super quick. We’re so helpful with questions I had and even gave a discount. 10/10 recommend.
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June 2025 by Mandi Powell
Very polite. Fast service!
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June 2025 by Jeff Kluckman
Nice guys. JP is awesome and does great work. Quick service. Competitive prices. Highly recommend.
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May 2025 by Gina Pecori
They were soooo helpful & lightning fast! Super grateful!
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May 2025 by Michael S
Quick efficient. No issues whatsoever
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May 2025 by Danielle Marks
Excellent service! Friendly staff and quick work!
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March 2025 by Jessica Noble
I've come to this place for many years! Now it's big rays! They are friendly and fast! And their new coupon makes a full synthetic oil change affordable! I love that I can wait in my car, too.
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March 2025 by James Burnett
Great guys, very welcoming, and knowledgeable. Definitely my new oil change location
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January 2025 by Dominic giafagleone
Third time at this shop, and never experienced a problem. Shop is exactly what it is, will get you an oil change quick and easy. I think I was in and out 15 min and that was with a little shooting the shit. Never been longer than 30 min with someone ahead of me. The folks there are polite, won't up sell you an air filter, and have a discount for medical workers and first responder. Easy choice.
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January 2025 by Tabatha Maddox
Best place in the world to get your oil change. You don't even have to leave the car and it was less than ten minutes.
