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January 2024 by Ashley Hays
My husband and I went in with unsure expectations for buying a car. Tyler, our associate, was very straightforward and assisted us greatly, and professionally. The overall experience was great, and the customer service was spot on. I would definitely recommend this Carmax location to those searching for a new vehicle.
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January 2024 by Cal Zimmerman
The staff was helpful. I was able to finish much of the paperwork prior to my arrival, which was important to me as I had a 4 hour drive to pick up the car. I ran into glitches with my bank and the staff waited patiently for my bank to fix the issue.However, upon returning home and inspecting my new (to me) car more closely I noticed a few issues. They had attached their CarMax front license plate backer to the holder with sheet metal screws that went all the way through the holder and into my bumper. There was a crack in the windshield. The third brake light had moisture behind the lens. And, both the interior dome light and both license plate light bulbs were burnt out.I acknowledge this was a used car and most of these problems may be “expected” and I should have looked more closely while still at the CarMax store. But it doesn’t say much for their “215 point inspection” process that was advertised on my car’s web page. I feel like most of these problems should have been identified and easily addressed prior to picking up the car.
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January 2024 by saki h
Hated it... like the car, though.
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January 2024 by Morgan Gleason
Alex was great to work with! I sold my car to them in less than 30 min! Great customer service! Highly recommend!
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December 2023 by Charles Dawn
Great way to buy a used vehicle. Plenty in stock. The way they are all open and you sign in and can go check out vehicles is great. All vehicles had prices on them.
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November 2023 by ZAZU
From online paper process to in person process everything was A1 and smooth. My guy Tyler that helped us from A-Z he even hooked me up with a loaner till my car was ready. Great customer service and I love their 30 day policy on all vehicles!!! Definitely recommend CARMAX OF SPRINGFIELD 5STARS!!
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November 2023 by Emily Davenport
The first vehicle I purchased literally had a "shut down engine" warning light go off less than an hour after I signed the papers. CarMax sent a tow truck and gave me a loaner vehicle for the week. This happened again after it had came back from the dealership, so I had another loaner for a few days. I ended up returning that vehicle and purchasing a different one. The whole process was smooth and the employees were great to work with. Amy, their technician, was fabulous through all of this!!
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November 2023 by Kim Perez
We decided to sell my 2020 Volvo S60 and looked at several online sites. CarMax was the easiest site to navigate. I entered the required info and in less than five minutes I had a great offer that was $5000 above what Carvana offered me!! I made an appointment on line, got the requested items in order to take to the appointment with me, and in less than an hour I had sold my car and walked out with a bank draft in hand! Easiest car transaction I’ve EVER had!! I was very skeptical at first, but am so pleased with my experience at CarMax that I will probably use CarMax to find my new Volvo SUV when we decide to buy one.
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October 2023 by Amy Voils
After receiving quotes via the internet, I brought two vehicles in to sell to CarMax in Springfield, IL. The process was quick, easy and fair. A huge kudos to Alex who was extremely pleasant to work with and took great care of me!
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September 2023 by Sarah Vogel
I sold, bought, and financed through Carmax and had a great experience. No one contacted or solicited before I decided to buy, and once I did decide to buy the customer service was incredible. From the first person who called/texted to the person at the store when I picked up my new car, every single person was kind, competent, and helpful. All reps made the process easy and I never felt pressured or misled like some dealerships or salespeople have in the past. Highly recommend Carmax and I'll probably never buy another car from a dealership (where I've had LOTS of bad experiences). They even brought out my new car with a giant bow!
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September 2023 by Debbie C
I had the pleasure of working with Eric Boudrieau on a recent sale. The transaction was flawless. His knowledge, friendliness and competency made it a really good experience. I recommend them without hesitation.
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September 2023 by Adam Seaborn
Beyond happy with the customer service from the Carmax in Springfield, IL. The staff was beyond pleasant, super accommodating and went above and beyond in trying to locate a vehicle that fit our needs and and what we wanted.
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August 2023 by Joy Kayleen Seaborn
Hands down, the best car buying experience ever! Totally stress free, everyone is SO NICE and helpful! I’ll definitely be a returning customer!
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August 2023 by William Johnson
Love Carmax...Always Excellent Service. They always go above and beyond
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August 2023 by A Birds
Carmax was very east to work with. From looking at cars on their app, to chatting with representatives online to the in store experience, every part was seamless. Tucker was our in store associate. He was kind, friendly and went above and beyond. My old car was not running. I did not think they would take it as a trade in. He came with us on our test drive and brought a car jumper to see if we could get my car going. He was able to get it started and I was able to trade it in. He did not need to do that. I am thankful for his help and making my car buying express and easy one. I will definitely buy from Carmax again when I am in the market for a car next time.
