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October 2023 by Carole Kennerly
I am so pleased with my new kitchen floor. Both it and the team who worked with me are wonderful. From Janet, the designer who found the perfect color and material, Terry who over saw the project as well as leveling the floor in preparation for installation, to David and Josh who installed the floor were all professional, personable, and totally devoted to as perfect a job as possible in a hundred- year- old house. In addition, they are just plain nice people.Springfield, Conestoga can be very proud of this team. They did an excellent job.Carole Kennerly, Springfield, Illinois
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August 2023 by Amir Fouladi
We had a terrible experience with Carpet Weaver. They weren't our choice from the beginning and were forced to us by our builder. We did our wood flooring, tile flooring and wood stairs with them and in all three area we had several problems. Problems happen during jobs but their customer service and after care is what disappointed us. As soon as the project was done it was almost impossible to find them to repair the problems they caused and promised to fix. They ordered wrong tiles and told us they will order right ones and replace them for free and they did not do that. Our wood stairs had several broken pieces and it took me almost a year to bring them back to fix it. And we still have bathrooms that are missing grout between tiles since they forgot to put grout between tiles! after 2 years of communications I gave up today and decided to write this review so other people avoid making the same mistake. They simply told us several times that they will come and fix the issues but they didn't and at some point stopped answering our emails and phone calls.
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July 2023 by Brenda Kelley
Very pleased with install job and product. Especially pleased with the assistance given by Parker Gleason who walked me through the process every step of the way. He was courteous, knowledgeable and when he didn’t have an answer to my many questions he knew where to get it. Thank you.
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September 2022 by Joann Adcock joannaluvsdoxies
Beautiful furniture, great prices. Wonderful sales staff
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October 2021 by Mike
Janet or Jennifer (sorry) answered the phone and was so polite. It was nice after being blown off at a nearby competitors store. Thanks for the useful information, and I’ll be down to look at carpet this weekend. Thanks also for the information on your current sale!! Much appreciated.
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October 2021 by Amy Winters
We had a younger man helping or should I say hurrying us. He was not knowledgeable about the product we were looking at so we left but he walked faster and got outside before us just to smoke his vapor. People just act like they don't want to work.
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October 2021 by Stephanie Hoover
I am not usually one to post a negative review, however I am very frustrated with this situation. My husband took a sample piece that I had picked out from another source of LVP to Carpet Weaver's to see if we could find a match. The sales person that assisted him was very nice, and did find a color match to my sample piece. We purchased $4K worth of LVP. When the material arrived it was much lower quality than the sample piece my husband had taken in with regards to the thickness... and would not stay locked. I called to return the flooring and basically was told that in order to return, a rep from the product company had to come out and take a look at our floor to ensure it was level. There was nothing on our receipt of purchase stating the flooring was not returnable. Even when I explained that I was unhappy with the quality of the floor as soon as we started the process to install it, and I simply want to return it...I did not get a "yes". I am now waiting on the rep to visit...which is a moot point, I do not want the flooring. I will be looking into what my legal options are about this and as it stands right now, I would not recommend Carpet Weavers for your flooring needs. 09-03-21 - UPDATE - We have spoken with Stacey the manager and she agreed to let us bring back the UN - OPENED boxes. I have a few issues with this. First, is that we had opened 12 of the boxes in preparation for being able to provide my husband a continued feed as he laid the floor ( we have installed flooring many times ) before we realized it was not the quality of flooring we expected. Now we are stuck with 12 boxes ( about $1500.00) of flooring we can not use. Second, the rest of the boxes being returned...I am told we will be charged a 20% restocking fee!!! Nowhere on our receipt does it state there would be any sort of restocking fee to return. So by the end of this saga, I am out almost $2000.00 and STILL do not have flooring in my basement. No one ever thinks they will need to return a purchase such as flooring - but I prefer to work with a company I can count on to work with me in the off chance that I do. 10-01-21 UPDATE - We received a text from Will today asking if we were interested in selling them back the remaining flooring that they would not allow us to return. We still have over 300 Square foot of flooring at $3.68 per SQ FT. purchase price = $1104.00 worth of flooring. We responded that yes we certainly would be interested in selling it back. Will responded back that he would be willing to purchase it all for $300.00!!!! This is just an insult! So basically you want to pay $1.00 per SQ FT. to us and then mark it back up to original price of $3.68 and resell the same flooring a second time!! Unbelievable. By the way, we now have a beautiful stained concrete floor in our basement.
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September 2021 by Trevor J.
We had vinyl floors and carpet installed in our home a few years back by them. Their contractors were bad and so was their customer service. As soon as they got paid, their tone changed. They became very hard to work with as far as getting them to fix the issues that their FIRST set of contractors created. I don't even know where to start. Their contractor hit my mailbox and didn't tell me. I knew it was them because when they came back I put the broken piece back in their tail light and it was a perfect fit. Then, when they finished the floors were uneven and they were separating when you walked on them. The baseboards were coming off of the walls among other things. The manager was rude to my wife and said we had to pay to have the floor leveled. We were told they would level it. Then after weeks of fighting, they sent a different set of contractors to our house to do it the right way. The new contractors found stacks of debris under the floor that was causing it to be uneven. Fast forward a few years. The floors have come apart in several places and it looks terrible. I'm paying a private contractor to do it the right way because I won't let their lack-luster contractors anywhere near my house. I guess the carpet they layer was nice, but to be honest Lowe's does a equally good of a job and the contractors are way nicer plus the job is cheaper. This place whomps, go somewhere else.
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July 2021 by Bryan Rives
Be very weary of warranty information provided by Carpet Weavers. I purchased a Flexsteel brand couch based on the looks, implied excellent construction (ie steel), and warranty. 4 years later, my couch was sagging in the back. No worries I thought. I have the warranty. Yes, Carpet Weavers dispatched a service rep to my house to fix the couch. Took several weeks but I account for Covid problems for the delay. Anyways, the broken piece was a very long and thin piece of wood ru
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April 2021 by ron albers
very helpful
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February 2021 by Jennifer Allen
Jeannette was awesome today. We will return because of her.
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January 2021 by Michael Reeves
Great place to get furniture, carpet, and hardwood floors. Best in town selection and service too!
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December 2020 by Stephen Nowack
Great selection and Great Customer Service!! Very helpful and knowledgeable!
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November 2020 by Barbara Krueger
Mary Lou went over and above helping us to try to find some wood flooring. Took a lot of time with us and also did followup for us! Highly recommend! She was great!
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October 2020 by Penny McClain
No call, no show twice for carpet install. Order canceled.
