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August 2025 by Sandy Baker
Fantastic service and always easy to work with. Have banked with them for 5 years and have done a few loans.
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August 2025 by Jerald Jacobs
Went to self service teller on Legune Dr. Springfield, IL around 9 am Sunday. One machine would not dispense cash, the other one did OK. First machine gave no reason for not working, made me wonder if eventually my cash would come flying out for the next guy. In the future the mschine needs to message user on what the problem is and what to do about it.
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March 2025 by Gabrielle Smothers
Worst bank ever. Horrible customer service and they NEVER answer the phone - it is basically impossible to get in touch with anyone at this bank unless you go in person. -100/10 recommendation, will be moving my accounts to a different bank.
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March 2025 by Astral
Chronically understaffed, clerks are nice but all of the executives are genuinely insufferable and could care less about you or your business, you are simply a NUMBER.
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July 2024 by Java Island KITCHEN
If you need to get home/refinance loan, don’t look to JD, she doesn’t look experience or i don't know to explain,low baller
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December 2023 by Bruce Smith
Just read the majority of the views.
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October 2023 by Steven Lomelino
CEFCU had one drive through teller working with two lanes open during the busy lunch time. Some members, like me, have to use their lunch break to do business at this CEFCU because they close everything up at 5:00 PM. I used to make after hours payments at the ATM, but that is no longer available. The teller was doing a great job under the circumstances. The lines backed up but I could tell that she was giving it her best effort.
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September 2023 by Eternalfriday
You can only do 6 free savings to checking transfers per month. Why you would need more than that is poor planning on your part.However, If you have a savings account, you may be limited to no more than six "convenient" withdrawals or transfers per month from the account free of charge. If so, blame your bank, not the Federal Reserve. The Fed, which had long imposed this limitation on savings accounts withdrawals, lifted it in 2020.This credit union is not as smooth as Heartland CU.
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September 2022 by Janie Rice
Terrible service from day one. It's not one incident but multiple with no apologies.
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June 2022 by Sunshine Ray Fegett
I love most everything about CEFCU! HOWEVER, the $8 fee to transfer your own money from savings to checking is ridiculous! My daughter recently incurred the fee. I suggested she call and enroll in the text alerts and they would probably refund the fee (which would have been good/appropriate customer service) she did call but apparently CEFCU could not afford to give her back her $8! Shame on you CEFCU!
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October 2021 by T F Sakolsky
Any and all staff that I have communicated with have been helpful, knowledgeable and friendly. I love this bank.
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September 2021 by Jessica Howe
DO NOT BANK WITH THIS CREDIT UNION IF YOU CAN AT ALL HELP IT! Their customer service will not work with you, give you nothing but attitude, and literally told me there is nothing they can do to help because they take their jobs seriously. I've never worked with any company that would say there is nothing to do and will happily take your money. The really sad part is that they don't even take the feedback provided to them to try and be better, they just are always right and the heck with their customers.
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July 2021 by Joshua Starks
Do not bank with this credit union! Unless you want to be on the phone with them every couple weeks to get your debit card unlocked because they are blocking your purchases " because we suspected it of being a fraudulent charge"! I cannot run away from this credit union and back to an actual bank fast enough!
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May 2021 by Kevin Wasmer
I've gotten 3 car loans through them so far no problem, fast turnaround and good rates.
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February 2021 by Jessica Yocum
DO NOT BANK WITH THIS CREDIT UNION IF YOU CAN AT ALL HELP IT! Their customer service will not work with you, give you nothing but attitude, and literally told me there is nothing they can do to help because they take their jobs seriously. I've never worked with any company that would say there is nothing to do and will happily take your money. The really sad part is that they don't even take the feedback provided to them to try and be better, they just are always right and the heck with their customers.
