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February 2024 by Kenneth Mantel
This is one of the best locations I've visited and always bring my car there for tire work when I'm in Springfield for work
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February 2024 by Shelly Gresham
Very efficient and professional.
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January 2024 by John Tunstall (JT)
Great service and friendly staff. Always packed with customers who are obviously happy to wait as well.
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January 2024 by John Storey
Nice service
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January 2024 by Dave Ostrowsky
Friendly knowledgeable staff.
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January 2024 by scott pruitt
So friendly service, ungodly slow. I spent 12 years doing their job locally. Too many new faces change. But overall honest solid experience
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January 2024 by Train Man
What great people here! Came early in the morning because I had a flat time on relatively new tires. I had a nail in the tire I picked up. They got me in and out in great time. Thank you for making my bad day better. You guys rock.
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January 2024 by Carmen Sell
Good experience. Bought 4 brand new tires. Wish the prices were lower or they had promos on the tires if you purchased all 4. Had an appointment, and after checking in, they got right to work. They were busy, but the service was fast. Customer service was good.
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January 2024 by Jean Walter
Had an appointment for 4:45 arrived at 4:30. First they lost the key to the vehicle then they had to find the key to the vehicle. They finally got the car into change the tires at 5:45. The car would not be done until after 6 o’clock And all they could say was sorry. Very poor customer service
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January 2024 by Taylor Bridges
Great customer service!
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November 2023 by Dixie DeTar
Got there at 4:40 pm checked in was told truck would be done 7-7:30. 7:40 they finally took my truck back to start on it. They literally took everyone ( even the people who came in after me) before mine.!! Finally got mine done about 8:10pm. Everyone who was in line around me was told theirs would be done in about an hour. I had called and had my tires on put on hold earlier today so I knew they would still have them. They said they closed at 6 and it would only take about 20 mins a tire. I had 2 put on.
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November 2023 by Eduardo Ortiz
I needed 4 tires so I traveled 1 hour to come here to purchase them. When I arrived they took my info, inspected my car, and I paid for the tires. I was quoted a 5 hour wait time, which is laughable, but they were busy so I didn’t argue. After wandering around the area for 5 hours, I come back to an unfinished car. The salesman is holding my hub rings in hand saying they don’t fit. He talked to me in a condescending tone, as if I didn’t know what hub rings were or how they worked. I told him that they fit because I bought them at a different discount tire, and to just install them. Had he done that, I would’ve been out in 5 minutes. Instead, he doubled down that they were the wrong ones. He spent 10 minutes looking the system, only to find out that they’re the right ones, like I had said. Then spent another 20 minutes installing hub rings LOL. I think the tech forgot to install them, and the manager lied to cover his back. Another customer could’ve walked out of there with their hub rings missing, simply because the techs didn’t feel like doing a quality job. The discount tire in normal/bloomington is terrible, so I thought maybe the one further away would have better service. I’ve come to find out they’re pretty consistent on how bad they are. I used to work for them 3 years ago, and it’s sad to see how downhill they’ve come in terms of customer service.
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October 2023 by Chr M.
The staff is friendly and helpful. Their online appointments make it so easy to schedule. They are always busy when I'm there, but the staff moves efficiently and takes my concerns seriously. Good variety of options. Great service. Recommended them to many friends.
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October 2023 by R K
Always have great service here. Got a decent price on my tires and all 4 were installed and out the door in about 45 mins.
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September 2023 by Aaron White
Wife came to have tires rotated, ended up having issues. Juan and Caleb both very professional and up front. Took care of the problem without hesitation. This kind of customer service is unheard of anymore. Can not thank them enough for listening and caring about our issue and offering a quick resolve! Highly recommend to see the crew here
