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March 2024 by Susan Huntley
Went in 2 weeks ago with my prescription because I had broken my glasses. Great selection of frames. The gentleman that helped me explained all my lens options, & didn't try to sell me something I didn't need. I was told 2 weeks as there lab was down. I got a text message a week & a half later stating my glasses were in. Fast & easy fitting. Will definitely go there again. Highly recommend the Springfield, Il location.
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March 2024 by S
One of my lenses had a bubble in it when I picked my glasses up. I got 2 pair of glasses, so no big deal waiting for it to be fixed. They fixed it, no problem. My son got 2 pairs of glasses. One had the clear bottom frame and the lenses are held in by what looks like fishing line. His lens fell out, I took it to get it fixed and the lady didn’t know what she was doing. She asked her coworker for help. Lens fell out again. Took it back and they fixed it. His other frames have broke multiple times now. They were replaced in May of last year, but the original purchase date was in January. They broke again last night and when I called today, they will not replace them, because of the original purchase date. The guy said the warranty is one year from the original purchase date. My insurance will not pay for new frames until next year. Know that there is a reason their prices are cheap. You get what you pay for. Oh, and we cant just get the frames fixed, they don’t do replacement parts. He needs an ear piece. We will never go there again. Not that our $1000 is a drop in their bucket.
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March 2024 by Sandra Merrifield
The staff is wonderful and very helpful and my daughter loves her glasses
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March 2024 by Jimmy Coyle
Our family has used this location now for a couple of years. We love the selection of frames. We love the customer service. They are always kind and very helpful. The other day we went in because our son's glasses had broken. The frame was still under warranty, but the frame was discontinued. The sales lady gave us all our options. We ended up with a different frame within just a few minutes. Highly recommend!
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March 2024 by Jim Hartwig
I dropped in without an appointment to Eyemart Express in Springfield, Illinois to see about purchasing a pair of prescription sunglasses and regular glasses. The folks who waited on me we very courteous, helpful, and professional. They went overboard in securing all the discounts for which I was eligible.The cost for both pair of glasses was $508. At another large eyeglass place in Springfield, the cost was going to be $1325 for just the glasses. I had my prescription in hand, so the prices stated above did not include a visit with an optometrist.Eyemart Express could not make my glasses on-site due to my prescription. They said it would take about 2 weeks to get them. I was OK with that. However, both pair arrived in just 1 week.When I went to pick them up, the staff was very busy with other customers, but worked me in right away, fitted the glasses, and sent me on my way. I was a happy customer. I can see clearly and purchased great glasses.Good work Eyemart Express.
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March 2024 by Marsha Herring
Eyemart is the best optical experience you can have my glasses were ready the very next day they can have your glasses ready in a hour you don't have to wait weeks for your new glassesI now own a designer pair of glasses for a very reasonable rate and I look great in my new glasses ?Compared to Lens Crafters Eyemart is great friendly and affordable for adults and kids ..
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March 2024 by Stephen Rudolph (Stephen R)
Eyemart Express on Freedom Drive in Springfield was outstanding. Madelyn P., the specialist that helped both my wife and I through the whole process of picking out frames, learning our lense features and choices, and answering our questions, was friendly, courteous, efficient, and very knowledgeable. We were both very impressed with her service. In addition, I got my computer glasses right there on the spot with only a 10 minute wait and they're great. My everyday pair of glasses will be ready in about 10 days or less owing to the special requirements I have. Very Satisfied!
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March 2024 by Martin Sharp
I had took my father to get new glasses today 2/10/2024 arrived at 1pm and they tell me it bye appointment only.I have never had to make a appointment for him to get glasses. Not a away to keep him. He is 73 yrs old and don't get out much now day's.
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March 2024 by Tina F
Very pleased with the service I received. Both the eye dr and his staff, and the girls up front was very helpful. Prices are very affordable and my glasses and sunglasses was done in just under an hour. VERY PLEASED. Thank you Springfield EyeMart
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March 2024 by Pat Curry
I got lucky and did not have to wait when selecting or picking up glasses. Sometimes you have a wait.
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February 2024 by Roy Ballinger
Quick courteous service with quality glasses at 15% of the cost of the pair they replaced!! Highly recommend!
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February 2024 by Marcus Currie
Chris is the man, he is patient, friendly and very customer focused. Thanks Chris you rock brotha!
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February 2024 by Randy anders
Rae is my go-to staff member. She's been helping me for a few years and I appreciate everything she does for me. This is Springfield Illinois location. I've been going there for many years, and I will continue to as long as you have staff members like Rae employed. She actually should be a manager even with her being young. She's a very friendly, and people person. I've seen a lot of people come and go from there. She's one of the few that's stuck around, that why I keep coming back.ThanksRandy Anders
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February 2024 by Kenneth Jourdan
Friendly staff and great service
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January 2024 by Richard Kinner
Ordering new glasses was piece of cake. Two pairs ready in 22 and 44 minutes. But when a customer returns in 44 Minutes to pick them up they shouldn't have to wait another 44 minutes for the already completed and paid for glasses. This is HORRIBLE customer service. Pick up takes 2 minutes. Purchasing takes 20-30-40 minutes or longer. You got 2 stars since the first "half" of the visit was done well. Probably won't return.
