The FedEx Ship Center provides a generally positive experience for customers, with mixed reviews highlighting both strengths and areas for improvement. Customers frequently praise the friendly and helpful staff, especially noting the young ladies behind the counter who are described as some of the best and friendliest in customer service. Their kindness and professionalism stand out as a highlight of the center. However, there are some issues with package delivery and drop-off procedures. One customer shared frustration over a driver who lazily dropped off a package at a nearby store instead of at their apartment, despite having delivered across the hall for a neighbor. The same customer also experienced confusion and inconvenience when trying to buy a large shipping box; the store had a display box, but they had to purchase a different one elsewhere, and conflicting information about shipping agreements caused delays. A suggestion was made for the center to improve communication, such as knocking or ringing the bell to prevent packages from being overlooked or damaged. In terms of services, the center offers careful weighing and calculations for international shipments, with staff providing options and not pressuring customers if they choose not to proceed. Overall, the FedEx Ship Center is appreciated for its friendly staff and good service, though some operational issues and communication gaps could be addressed to enhance customer satisfaction.
I stop here at least 3 nights a week to drop off last minute work and the young ladies behind the counter are some of the best and friendliest people I've run into in the Customer Service field. I don't know where you found them, but don't lose them, they are platinum!!!!!
October 2023
Easy to get to just 5 minutes from Highway 55/72 interchange.
October 2023
Don took great care of me by creating a box that didn’t exist. Much thanks!
