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March 2024 by Melaine Dunn
Great customer service! Kristen is such a pleasure to talk to and always makes sure we are taken care of in a timely manner.
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March 2024 by Jason M. Stiner
Great customer service from this team and Kristen especially.
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February 2024 by Erik & Ellen Woehrmann
Jess was great to work with. She took an unpleasant situation and worked very hard to achieve a satisfactory outcome. Wish there were more people like her in the consumer facing world. Well done.
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December 2023 by Rick Doty
New propane customer, Zack was very helpful and professional and Eric did a great job with the install. Highly recommend
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December 2023 by Terri Phelps
Highly recommend these guys did an amazing job!!! So friendly and professional thank you Zack and Eric!!!
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December 2023 by Karen Vetter
The Lady today helped me out tremendously she deserves a raise
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December 2023 by Joey Metelko
You just lost a customer, until Jess Jerez called me to handle the situation. I had a rude and obnoxious interaction with an associate that likes to hang up on people rather than try to help, I was done. Jess called me, assessed the situation in a calm, polite and professional manner. The issue was a simple one to correct and she took care of it without a hitch or hangin the phone up! Give Jess Jerez a raise or a weeks paid vacation, she deserves it. She is what customer service is supposed to be!! Thank you ma’am and Hicks should thank you too for gainin of a customer!!!!
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November 2023 by Chris Gleason
My daughter bought her in July and switched has companies. We have asked for the propane tank to be picked up numerous times and here it is almost the middle of November and they still have yet to pick the tank up.Not very happy with their service.
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July 2023 by Jane Davidson
Michelle helped us out when we were really in a crunch needing a specific part ! She was kind friendly and helpful! Thank u so much ! ☺️
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June 2023 by Dave Nunnally
Just spoke with Michelle at Hicks and am just floored with the level of professionalism and kindness shown. Could not have been nicer to me and answered every single question and concern I had.In a world where people only post negativity, it is important for folks to reward and praise when things go well. And Michelle could not have made the experience any better. She is a superstar!
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December 2022 by Kathleen Edwards Tobias
Absolutely the worst customer service and response to getting problems solved we have ever experienced Tried to be patient but way past that….
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November 2022 by Cory Pritchett
I have left four voicemails with no return calls about our contract and contract pricing. Finally had to call the Decatur number to get through to someone. This company is rude to their customers. I have email traffic from over the past year about my issue and they still have yet to fix it. We are currently looking for other propane companies to service our home.
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October 2022 by Donald Dunn
Don't care about customers. Leave customers hanging with no propane in temperatures below 30 degrees.
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August 2022 by Rachel Chalmers
The guys are always prompt and helpful and do great work! When I had an issue, they came out right away and stayed until everything was working properly. I highly recommend them!
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July 2022 by Hank Priester
Hicks gas took over Patterson Brothers, a Great LP Gas & Oil local company out of Williamsville, Illinois. Not long after Hicks took them over their drivers, who we loved, began leaving. Now the Springfield Office is no longer staffed & I have not been able to reach anyone with Hicksgas for the past month. Anyone know a good local, responsible LP supplier?
