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April 2021 by Tiffani Dyer
Today I went in and got double lobe piercings in my ears. Courtney(courtnay?) The store manager did my piercings and she was super friendly. I usually don't review stores but she was so nice and gentle and the piercings look really good. Thank you!!!!♡
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January 2021 by Morgan Chastain
Terrible customer service. Went to ask someone about getting my ears pierced and she was very rude. While I was asking questions she was setting a sign and a table out and told me to and i quote “move”. I asked how much the price of getting my doubles pierced was and she told me very blatantly rude and didn’t ask if I was interested or needed help.
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October 2019 by Jill B.
I can't say enough nice things about this store, particularly the store manager Shayla. I recently got my ears pierced, and I'm an adult and had quite a bit of anxiety about it. Shayla was amazing. She was kind, super professional, and very knowledgeable. She helped me determine a time when there would be two people working (because I wanted to get both ears done at the same time), she made sure I liked where she marked where the piercing would go, and she even checked to see if certain smells (like the alcohol cleanser) tended to trigger my anxiety. If you yourself, or your kids, want pierced ears but are scared, I highly recommend going to Shayla. She put me completely at ease and am so happy I finally got my ears pierced. I also have experienced exemplary customer service at this store in the past regarding a separate issue about 10 years back. I was looking for a certain item for gifts for my bridal party, and they called several different locations and had them shipped to the Springfield store for me. Thanks for being awesome, Springfield Icing! :)
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December 2018 by Sylvia Fitzgerald
Love their hair products
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September 2018 by PJ Roch
Nice selection of jewelry and hair accessories. They always seem to having sales and the sales associates are reminding customers of the specials they are running to get the most for their money
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July 2018 by Captain Swisher
Found some nice thing for my fiance and had a good deal going on
