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January 2024 by Sue Masten
I like Macy's. COVID-19 certainly affected all businesses, Macy's being no different. That said, they continue to have a lovely selection of clothing, housewares, kitchenware, and, of course, colognes and perfumes. What's nice about personal shopping is avoiding mailing back what doesn't fit, you don't like or smells bad. When you leave the store, you have what you want, like, and are eager to wear and smell good at the same time.
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January 2024 by Charles McCubbin
Macys at Springfield IL mall has terrible phond service
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January 2024 by Jeremy Lookis
Sad that its so empty and no one to help
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January 2024 by Julie Downs
Love the clothing options.
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January 2024 by Michael&Bridgette Martin/Tate
Hit the toys r Us part didn't see the rest of store
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January 2024 by Connie Zurkammer
The restrooms were filthy. The carpets were dirty and thread bare. We have never seen a store with this little inventory. Lack of inventory might be the reason we didn't see an associate. I guess if you don't have inventory to sale, you don't need associates. Sad to see this store in this condition. We used to love this store.
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January 2024 by Beysamar Aquino
I loved this mall, you can spend a pleasant moment with someone or it just depends on your preference, seeing the offers they offer you and, by the way, eat your favorite food in one of the restaurants.
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January 2024 by Lori Bostick
The store seemed dirty and not organized at all
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January 2024 by Steven Lomelino
One of the few places that had Women's plus size pajamas. I was about to give up on finding them.
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December 2023 by Chad Smith
Rude staff... give customer service based on how you're dressed. "TRIED, TESTED, AND FOUND TO BE TRUE!!
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November 2023 by Missy Nelson
Found some great deals for a Christmas party I'm going to this weekend. Beautiful tear drop diamond earrings and a diamond necklace. We tried on a huge variety of perfumes also. I definitely will be back to purchase my favorite. I will say that there needs to be more employees in these 2 areas to help with the customers. They only had 1 gal in the jewelry department and 1 gal in the perfume department. But to be honest, I think the 2 ladies in the makeup department could have helped. They were just sitting there talking to one another. Not fair when it was extremely busy for a Saturday. Just saying... I definitely noticed that!! And one of the gals in makeup ignored me when I asked about an old Clinique perfume I used to wear years ago. She just pointed to the perfumes available and still didn't get up off her chair to assist me. Very disappointed with the lack of customer service with her. The other gals were nice considering how stressed out they were. One young lady in jewelry said it wasn't her area and apologized when I was asking about some of the jewelry sales. At least she was honest and friendly. I kinda felt sorry for her because she was working her tail off. Like I said before, there needs to be more help in those areas. Or pull the gals in makeup and have them help out instead of sitting. Sorry for the rant. Other than that I loved Macy's and will be back.
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November 2023 by sue taylor
Excellent experience. We needed clothing items that we were supposed to get from a different retailer. After being sent to three separate cities with no success from the competitor, we were exhausted. We learned Macey’s had similar items so visited the Springfield White Oaks location. The sales associate, Kathy, went above and beyond to help us find all clothing we needed (different sizes, items, and areas). It was very refreshing to have such great customer service and someone who was willing to go that extra mile to assist two very travel weary shoppers!
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November 2023 by Change Your Energy
Found some good items in men's clothing. The only lMacys near me. Hope it stays open. Will be back...
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October 2023 by Robert Pritchard
I dont go here often. Just for presents for other people. Super clean store! Everyone helpful. Found the perfect present! Would've given 5 stars but I got followed and side-eyed. The first 15 minutes I was looking. Yes,I have long hair. Seems like things are not changing for the good.
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October 2023 by Tracy Jo Hill
Found exactly what we needed & their employees were very helpful & kind!!!
