Michaels is a store with a great selection and good prices on everything to create anything, including popular art supplies, fabric, yarn, frames, floral items, and craft machines. It also offers party supplies like balloon inflation and decorations. Many customers love Michaels, noting friendly staff and prices competitive with other retailers. The store is useful for finding specific craft items with assistance. However, experiences can vary. Some report terrible customer service, with rude employees and constant pressure to sign up for a credit card or use self-checkouts. The checkout line is often slow, with only one cashier and malfunctioning self-checkouts. Pickup and curbside services are sometimes unreliable, with long waits and occasional issues with refunds or out-of-stock items during busy seasons.
