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“I always receive really top-notch customer service here. Be advised that wait times on walk-ins do tend to be very lengthy, but they take their time with your particular issue.
I'd much rather schedule an appointment in advance (or stand around and wait, if it's a more pressing concern) and get the quality service they provide here than go elsewhere—even to other AT&T locations nearby—and get in and out but not get the service you get at this location. Best AT&T store in the area.”
“Our experience at the AT&T store was outstanding thanks to Luke. He was incredibly friendly, attentive, and knowledgeable—going above and beyond to make sure all our questions were answered and our needs were met. Truly exceptional service that made the whole visit smooth and enjoyable!”
“My cellphone was showing no Sim card. I couldn't figure it out. On Monday December 2nd I stopped by the store and there was 4 individuals helping me to figure out my problem. They did! They even cleaned my charger port. They patiently answered my questions and were very kind to me. They made it a good morning! Thank you, gentlemen!”
“I've been having some trouble with an app on my phone. I stopped in today and asked for general help troubleshooting. Sydney was friendly and professional. She explained what was going on with the app. I appreciate her assistance.”
“My first time using this guy’s phone repair service & I was highly impressed with fixing my daughter’s broken phone screen. It was so bad the phone screen was completely crushed in causing major pixelation & random scrolling when it wasn’t even being touched. These guys had this phone fixed in 30 mins & it was pretty affordable! Will definitely recommend these guys to anyone needing a screen replaced. Also they gave me a free screen protector & 50% off a new cover case for her so this wouldn’t happen again! Thank you for your quick and professional services as well as the extra generosity!!!”
“Kendra is absolutely amazing! She was very busy yesterday but maintained her patience and did an awesome job, she was so polite even when things got a little hectic (busy)! She helped me tremendously I can’t thank her enough!”
“Fast, Friendly, and Efficient Service!
I recently visited the Cricket Wireless store on Freedom Drive in Springfield to add a fourth line to my account, and I was incredibly impressed with the service. The staff member who assisted me was kind and remarkably efficient, getting the new line set up quickly and without any issues.
The store itself was clean and well-maintained, contributing to a positive and welcoming atmosphere. It's refreshing to receive such great customer service. The process was completely hassle-free. Thank you to the team at Cricket Wireless for a job well done!”
9:00 AM - 8:00 PM
2500 N Dirksen Pkwy Ste A, Springfield
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“I was wanting to switch my service from Verizon and my rep Marcus was very helpful and got me a new phone along with new service as quick as possible it was a very pleasant experience.”
“After 3 attempts to not have to wait for help, I was lucky to have kevontae Powell as my customer rep. He walked me through an email problem on my husbands phone. He was a great help. It was all done in 15 minutes. I always go here first. Thanks”
“Ashley at the Dirksen Parkway location greeted us at the door asking not only my boyfriend and my name but my kids as well and got me what I wanted instantly, explained the products to me and we talked and laughed the entire time. She was very personable when asking questions to meet our needs and we left with 4 lines and very happy! I would only go back to her. I give her five stars for sure. Thanks Ashley!”
“Destiny was awesome and answered all questions and has amazing customer service. Prompt service and would suggest anyone looking for a phone with amazing service come to this location and ask for destiny.”
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“Best cellphone repair shop around. Had my phone fixed in 30 mins and was super cheap. This is the only place Ill ever go to from now on.They know what they are doing. All the staff were super friendly. I'll recommend this place to anyone.”