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December 2023 by Cheryl Edwards
I went in to make copies of some papers. I appreciate the option to make my own. Every Office Depot I’ve ever been in is always so clean and tidy, which I really love. And the organization is so sensible. MANY THANKS !
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September 2023 by Jainean Smith
The staff was able to create professional document copies within five to ten minutes of arriving at the store. Great customer service.
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September 2023 by Brenda Protz
Gracie at the store in Springfield IL was amazing. She worked hard even though the store would soon be closing to get me the posters I needed to show my car. She truly is helping us save lives.
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September 2023 by ArtNSweets
I have no idea what the review posted by Kevin Paulen was about but let me give you my honest review about the store. It’s an amazing environment and really helpful staff. This person who posted these things definitely has to be fabricated or something because I have never experienced anything like that at all of all my times being there. The print department is always super helpful and willing to help me with anything. The managers there are amazing and very helpful as well. Kendall is an amazing supervisor who recently took over the job and I have to say he’s doing an amazing job. I have spoken to Gracie several time and have not one been given any but kindness and willingness to help. Honestly the person who posted those other things should be definitely ashamed of the way they act in public. I could only assume to have that much of a bad time there with the staff, you had to have been doing something in-order get that kind of reaction. I don’t care customer service or not you should always be respectful to staff as they work so hard for YOU, the customer, in which staff does every-time I walk into their doors. Honestly I wouldn’t believe every review I read, Kevin Paulen’s review being one of them.
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September 2023 by Amy Terrell
I came on here ready to write a review because of the most amazing experience I had at this store and was saddened to see a review left under the name Kevin Paulen. I just want to say I have never witnessed such a thing in all my years of visiting Office Depot. After seeing that review I had to come on here and really tell the amazing experiences I have had at Office Depot. I have met Kevin personally and let me tell you he is one of kindest people I have ever met. He treats his customers with respect and is always willing to help. Kendall always is so kind and he is very helpful. He’s definitely the one to go to when needing something to print. In fact the whole print team is very helpful. I’ve only met Gracie two times and she’s also very helpful with everything thing I need, making sure to always ask many questions about what you’re needing so she can complete your job nicely and efficiently. Again, I was so saddened to see this negative review left as I have had not one experience like that ever. But let me also tell you some secrets about customer service as I am a person who works in customer service as well. Most of the time when you see such things as Kevin Paulen is describing, it usually has the customers name written all over it. I’m sure that if they were treated so poorly, which I honestly don’t think they were at this establishment, that some of it has got to be some of the customers fault. I think most people need to realize that in customer service the customer is not always right, but instead that is just what staff is told. Having a nasty attitude and being snarky towards employees is not how you’re going to get your way. This is only how I could assume that Kevin Paulen must’ve been acting to be treated in the manner that they did. I mean take a hint people when a consumer based, corporate chain says that they don’t want your business, you’ve got to be the one doing something wrong.
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September 2023 by Kevin Paulen
This store is a joke. I went in one night and Kendall, an apparent print lead was unhappy of us coming in 30 minutes before close (mentioned it to us about the time while we were there) I wanted to place an order for wedding invites but wasn’t expecting it to be done at that time.. I had to change quantities due to budget.. I called and spoke to Kendall to give new quantities and get a new quote- which was in my budget. I was told since this is a large order I had to come in store to pay first— understandable. I come to pay to get my order started and was greeted (take that lightly) by Gracie. They apparently have zero of the new quantities and files that I just spoke with Kendall about (even though she created an order and gave me a quote?) So I have to drive 25 minutes back to my house just to get the files matched with the amount needed.. FRUSTRATING. I call and speak with Kevin, apparent GM. he takes the file names and matches them with the quantity and can get my order started.. tells me to come back it’ll be done by 3. Great! Except I get there at 3, like I was told.. and Kevin makes a face to his employees as soon as I walk in the door because what do you know, they aren’t cut. Gracie, as I walk up says “They aren’t done ?” so I have to leave empty handed and come back. I get home and was called by Tim, the only employee in there with an ounce of customer service, that tells me my order is ready. Perfect! At this point it could be printed in invisible ink I just want to be done with the place. I get there and Anthony, an apparent lead of some different department (who apparently forgot his whole interaction with me when speaking to his manager) tells me that because they have 2 invoices with my order— 1 invoice that was my first quote way over my budget, and the 2nd invoice being the correct one— that in order to get this order picked up, I would have to PAY FOR BOTH (so pay for one order that’s NONEXISTENT) because “he knows nothing of the situation and that’s what’s here” asked him if we could count them, being as one quantity was just 30….. NOPE. So as I was looking, I noticed one was printed upside down… mentioned that to him and apparently that’s all he remembers from that interaction! I call the next morning to see if anyone is in that knows the situation so I can purchase these (since I didn’t want to pay for that non existent order) and get a return call from Kevin, who doesn’t want to listen to anything I have to say on the phone and wanted to just tell me that he doesn’t have to fulfill this order, wanted to tell me about respect (hilarious, talk to your staff) and wanted to tell me not to get on google and call his staff out by name (why do you wear badges lol) if I could give this store and all of its staff a zero star rating, I would. There was also another mad customer in the same time I was in, complaining of staff.Kevin did give me my complete order free! I mean, after being in the store that much and learning over half your staffs names (which Anthony says you’re beyond short staffed anyways so I probably know them all!) and not even getting everything originally ordered — I think it was deserved.
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August 2023 by Wendy Gerger
Employees were easy to find and were extremely helpful in finding what I needed
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July 2023 by F.W. Frank
Very easy and seamless online ordering thru quick and convenient pick up in store process..(The total opposite to big box retailers).and a great price on the batteries I needed
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July 2023 by Mary Denham
Office Depot had the ink cartridge I needed in stock at a reasonable price.
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June 2023 by Blanca Farris
Do not shop at the Springfield, IL Office Depot! Terrible customer service, will not price match their own online prices, staff is not knowledgeable, experienced or caring!
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April 2023 by Barbara Ninnemann
My experience at Office Depot was great today! The item I wanted was out of stock, but one of the customer service people was more than willing to help me, and he found some of those items I needed. He was kind and very polite as well.
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April 2023 by Connie Jagels
I was at Office Depot recently buying some office supplies specifically requested by my soon to be 11 year old daughter, and was waiting patiently in line while an employee Rob helped a 93 year old customer (by the customer's report) select and purchase the correct inkjet cartridges for his printer by checking in his loyalty account for the info about the cartridges he had purchased. Rob was super nice to the customer and even apologized to me for keeping me waiting in line. I was not bothered at all, but thanked Rob for the apology anyway. It was a great shopping experience.
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April 2023 by Marlene Wiker
Service was great and so easy to place an order. Workers were awesome. Adam and Chole both were great helpers. I appreciated their help
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March 2023 by Kim Hayden
I have always had great experiences at the Springfield store. Customer service is always excellent!
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February 2023 by Jonathan Reyman
My go to store for office supplies. I always find what I'm looking for looking, and the prices are reasonable. They have frequent sales on printing paper, so I can stock up, and I am able to get printer ink cartidges on a regular delivery plan which is convenient.
