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July 2023 by Cognitive Public
New location on McArthur pretty fare prices they do accept pawns right now but they aren't spying anyting except for guns and jewelry
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July 2023 by Shirley
Not so good two guys in there today,both were anti social, especially the guy that waited on me he is awful,very de humanized..the only reason for even this one ⭐ is because I can't leave a review with out it ..I give ZERO ⭐⭐
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May 2023 by Kim Gebhardt
Koko Nolan and Miss Kim were very helpful. Will definitely come back and tell friends.
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May 2023 by Mike Cary
You always feel welcomed when u come in & Melissa is so sweet & always goes above & beyond to help u with her customer service!!! ??
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May 2023 by Rick Bess
Koko and Melissa p they are great pawn king
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January 2023 by Abe Quaisi
I bought jump pack they gave me 24 hr return money back it was dead so I put it on charger for 6 hr and still not taking charger.I returned it want my money back the one guy said no money back u can have in store credit I said ok and got another jump pack it was worse then the other and I took it back the bad thing they put the one I returned back on the shelf for sale. I was totally unsatisfied with the customer service I recieved
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December 2022 by Hunter Craig
Bought 2 silver coins... one turned out to be fake
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November 2022 by Thomas D. Groesch
These guys are great. They'll take almost anything that's WORTH selling. As long as you do your research and get a good idea of its worth, rather than asking way above it, you're good. They won't take your rusted jumper cables though, sorry folks. They're here to help you in a pinch, nothing more
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October 2022 by Lou FocusFest
Most of the staff seems to be cordial, but one taller dude was extremely rude.I inquired about a price on a item and he seemed bothered to help. When I showed him they’re asking more $ for an item that’s used and missing parts vs what it sells for new at Walmart- He told me to go buy it new then and walked away. Weird way to negotiate.When I asked about an another employee to help, was told “they’re busy” lolNot much of a reviewer but this was enough to drive me to come leave one.Yikes
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August 2022 by James W.
I'll start with the one positive thing (the only reason they're not getting only one star) and that is that they have a decent inventory. They definitely have quite a bit to look at BUT it is heavily overshadowed by ridiculous prices ex. ($700 for a used ps5 with no box and pawn king right next door sells the same exact thing for $600). If the prices weren't bad enough to scare you away then the customer service definitely will. Extremely pushy employees that pretty much bum rush you and be prepared to get uncomfortably stared at while you browse. I mean UNCOMFORTABLY stared at. A very unwelcoming and awkward atmosphere overall. There's a reason there wasn't a single car in the parking lot. Go to pawn king right down the road. Trust me.
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July 2022 by Cedric Lee
Bought a used firearm and was not impressed. I understand their policy- that didn't really bother me. Can't remove a glock slide without pulling the trigger and they wouldn't remove the trigger lock for me, but at least sell your guns in acceptable condition. When I got it home it was obviously never cleaned. Had the factory glock "copper lube" still on it and black deposits from being shot plus the barrel was dirty. Never dealt with them for buy/selling other items but as a gun dealer they are mediocre at best based on my experience. Price for the item was average...
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June 2022 by Elroy t
I called in on Friday and asked how much would they give for a PS4 500g without controller I was told by GlenAs long as it works $100! Well I drive all the way there go in this rude lady I delt with told me it wouldn't be the $100 I was told! She went ahead and asked the other employees who spoke with me on the phone while it was the guy by the name of Glen and he stated yes I told him $100 she turned around looks at me and said well not giving $100 she offered a lower price well I said I really think you should honer what you coworker told you he said ($100) but I guess you got me in a spot and I don't want to but I will half to take it this time I got to have gas money to even get back! She replied with a smirk and said you know what I'm not even going to buy it you can just leave! So I would highly NOT RECOMMEND THIS PLACE IF IT WAS THE LAST PLACE!
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May 2022 by Theo Chester
Trashy employees and overall horrible experience they walk around and talk like they’re nothing but angry 24/7 I can understand why Monster Pawn gets more business now….
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March 2022 by B Wa
They always got good deals or will make a good deal with you if you deal with the right employee some of them come off as rude but all in all one the better pawn shops in Springfield
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February 2022 by Matthew Armer
I was asked to leave because somebody in there did not like service dogs you know we served in the military and they did not like a service dog in their store I was told because my daughter had my dog As I was looking around in there the dog pulled on her leash to come to me because that's her job and somebody out of the back which is your manager's store manager did not like the dog in his store Hey If you can't run a store correctly then you don't need to be in the business because we give our lives for you to have your freedom
