Pella Windows & Doors of Springfield has received positive reviews from customers for their quality products and excellent customer service. Customers have been highly satisfied with their new windows, patio sliders, and front doors installed by the company. The reviews highlight the exceptional work of the installation crew, who were praised for their professionalism, cleanliness, and effective communication throughout the process. Customers particularly appreciated the care taken while carrying the windows and doors into the house. One notable aspect mentioned is the durability and functionality of the Pella products, with a customer's 30-year-old sliding door being restored to "like new" condition by the company's service technician. The service coordinator, Don, was commended for his expertise and perfect customer service. Additionally, the sales representative, Todd Monical, was praised for his honesty, care, and dedication to his customers, with one reviewer stating that he would never choose money over the well-being of his customers. Overall, Pella Windows & Doors of Springfield has received overwhelmingly positive feedback from its customers, who have been impressed by the quality of the products, the professionalism of the installation crew, and the exceptional customer service provided by the company.
Todd Monical is the most honest man I have ever met. Their doors are beautiful, durable, and of the highest quality. I don’t know Todd on a personal level, but I can tell you that he is honest, caring, and takes pride in his work. Todd will never choose money over caring for his customers. 10 out of 10.
July 2025
Great product, friendly and knowledgeable sales and office stay who kept the project moving and completed ahead of time.
June 2024
I've used Pella in the past. Same great product, and service. Thank you!
