PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop in-store or online, with options for quick pickup within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. While some staff members can be unfriendly or unhelpful, there are also positive experiences, especially with knowledgeable staff and gentle veterinarians who take the time to explain things and treat animals well. Customers appreciate having everything they need for their pets readily available, though some note that prices may be higher in-store compared to online. Overall, PetSmart is a convenient place to find pet supplies and services, with options to suit various pet needs.