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December 2023 by Lazarus Johnson (Lovely Lannie)
The club is nice. I’m complaining about the service I received from an employee, Jacob. Myself and my 2 daughters have had a membership for a while. We needed to cancel so we went to the desk to ask for assistance and Jacob was the attendant. I told him what I needed and he had me sign, then told me I was canceled. My daughter asked him for the same thing, at that time another woman came up behind us, I’m guessing she too needed assistance. However, Jacob assisted one of my daughters and told the other to go down to the other attendant and wait for her to help, while he assisted the woman behind us. I was and still am, flabbergasted by this. I could totally turn this into a race issue but I don’t have to because this was inappropriate for jacob to treat any member/customer this way. We all were waiting, so she too could’ve waited her turn. Then once jacob was done assisting the lady he thought was more important, I asked him to continue to assist my daughter and he laughingly said “I don’t know why you’re mad at me”. I didn’t even entertain him because I would’ve easily been seen as the one over reacting. One customer is not more important than the next. Everyone pays for a membership and should all be treated the same. I won’t be returning, I’ll rather go to the YMCA
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December 2023 by Rahul Sarkar
People at the front desk need some training. I had to go back twice a couple of times to do a simple task like putting account on hold or close my account.
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October 2023 by Ryan Garner
Love this place I go early in the am. The overnight crew is amazing and always welcoming.
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October 2023 by Julie Cowgill
The Springfield Illinois planet fitness is very clean. Very big and no waiting to use equipment. Also very friendly and helpful staff.
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October 2023 by Irene Morris
I love this gym, coaches and staff! I have never been one to join a gym, stick with it, let alone enjoy it, but I joined and haven't looked back! I never miss a workout and I LOVE going vs dreading a gym!
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October 2023 by Great Bajo
PF-Springfield's gym equipment are always clean and neat! It's a very comfortable environment for every gym enthusiast!
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September 2023 by monica allen
as we all know, GETTING to the gym is the hard part! but once im there, i feel motivated...so what starts as a 30m workout (in my head) turns into an hour easily bc of all the various options...i ended up only wanting to go in for the 12m total body workout thingy (like a standing tanning bed, but no tanning, only shaking and u can move around), but ended up jumping on the stairmaster and the treadmill, ending with a session on the hydr-massage table. This club is clean (except for spit in the clogged drinking fountain - why do ppl do that?)...locker room clean and amenities like blow dryers and showers...staff was super nice and very helpful (it was my first time using the standing thingy)...plenty of parking...lots of workout options...will be back!
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September 2023 by Blake Stevens
I like working out. Planet fitness is a gym. People workout in gyms. Planet fitness is open 24 hours. I like having the option to workout at 2 a.m. although I am usually sleeping at that time. Thank you planet fitness for being a gym.
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August 2023 by Fred hall
I'm not from Springfield and wanted to get a quick workout I have been to a few PF throughout Illinois and Indiana this by far is the best one I've visited so far.Kudos ????
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August 2023 by Rudiger Dugdale
Great atmosphere, challenging workouts, and motivating coaches-I'm so glad I joined OT!
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August 2023 by David Gebhardt
I recently started working out again and wanted a place i could get a good workout for not a lot of money. This place is it. I like that there is a variety of machines to use with more than one of the same machine in most cases. The whole place is clean throughout, the staff is constantly cleaning. Everyone including the other patrons have been very nice. Shelby, at the front desk, was excellent, she answered my questions and helped me get signed up in no time.
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August 2023 by Rodney Reagan
Awesome staff,and always clean??
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July 2023 by Jordyn Cornell
Tonight I decided to fight my social anxiety and go out to workout. When I entered the gym, a very rude and snarky employee stopped me and told me how to scan in my guest while giving me a bad attitude. She then told me that my card was expired and said “Yeah, you haven’t been here in a while” with a rude smirk on her face. I have bad social anxiety and have been through a lot of traumatic things that took up a lot of my time in the last couple years. I do NOT need to be shamed when I do get to a place where mentally I can find the motivation to go workout again. The employee I dealt with had long brown hair and wore glasses. I really don’t think I will be back again if this is how Planet Fitness treats their members. Do better
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June 2023 by R. P.
Just joined and signed up online for a black card membership. I did this because I was especially interested in the access to a fitness trainer that is supposed to be included in this level of membership. I went for the first time today and was told there is no trainer and Thayer do not anticipate hiring a new one. This is incredibly disappointing. Generally the facility is clean and welcoming and I look forward to my membership, but specifically joined for the feature that is not actually available.
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May 2023 by Alyssa M.
Great staff and the equipment is always clean and operating. I love the extra benefits with the black card membership.
