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July 2023 by Lisa Rowden
The delivery people were very rude to me and my children. So we’re the people at Sam’s
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May 2023 by Jay Johnson
Unfortunate service after the sale. Entering week 3 of no wash machine as we continue to wait on a part for our brand new non-functioning wash machine. $50 in laundromat fees later and Sam's Best Brands will not stand behind the poor product they sold us. The salesman was good talking us out of the dependable brand we wanted...and now we are stuck.
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March 2023 by Roger Sturgeon
Very knowledgeable consultants, and a large selection of upper tier appliances. Really try to understand our needs, and find the right solution to our design.Offered several pricing options, including rebates and other incentives.
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February 2023 by Tammy P.
I do not feel they deserve 1 star but there isn't an option for none!!!They delivered to my home a $3,900.00 refrigerator that did not work! the ice maker does not work properly and the inside lights of fridge stay on 24/7!!! When I contacted Sams the response was we will send someone out to repair it. i was not in agreement with this because it NEVER worked therefore they brought me a broken refrigerator. after many phone calls etc I agreed to let there service people come THREE different times with THREE different parts. Now SAMS say I have to allow another company to look at!! NOPE WONT HAPPEN. shame on SAMS BEST BRAND. You do not back your appliances!!!! I will be contacting the BBB and my attorney about this matter. NEVER SHOP SAMS BEST BRANDS!!!!They take advantage of their customers and offer nothing but EXCUSES!!!!
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December 2022 by Justin List
I had a great experience from the initial purchase all the way down to the delivery guys,Reed and Jason, installing my new fridge in a very tight area. More importantly though, I had an issue with the ice maker after the sale and called regarding this issue. It was resolved with easily with one phone call. They were there for me when I had an after the sale which is the best customer service you can have. Will be a repeat customer
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November 2022 by J Mellor
Purchased three new appliances. Got a great deal. Installers arrived on time and knew what they were doing. Had a couple of unforeseen issues that were handled promptly and professionally.We will continue buying from Sam’s Best Brands Plus.
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November 2022 by Jeff Dickey
From start to finish the staff was helpful, honest, timely and professional. GREAT buying experience
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November 2022 by C Coontz
Nice guy came to assist us, but they didn't have what we wanted, and there was a several month wait...
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October 2022 by Sarah Hughton
I went here for a mattress because it was locally owned. I was able to get a mattress that was made locally. It was delivered on time and is very comfortable. I have been sleeping on the mattress for about a week so far and love it. I would recommend this company and know you will get a great experience.
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August 2022 by Vicki Turvey
I giving them really a 0 but that was not a choice! I love my washer and dryer! Just bought the pair and the sales person we dealt with couldn't have cared less! When delivered and hooked up exhaust outlet was faulty on the dryer called next day and wanted my husband to bend it to the correct size it measured 4 1/4 and it should have been 4 inches! Paid full price same day! He acted like l didn't know what l was talking about! So my husband called stilled wanted him to crimp it himself no offer for exchange just arguing with us! Finally called service people they were wonderful thank you CHAMBERS! I wouldn't buy a screw from them cause they would just screw you over! VERY POOR CUSTOMER SERVICE AFTER SALE!
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August 2022 by John F Blakeman
BEWARE! Horrible customer service. We purchased several appliances in February, 2021. The warming/bottom drawer on the range we purchased was never right. It fell off when pulled out and sat unevenly when closed. Have been getting the run around since then from them. Today we were told there is "nothing more they can do." In other words live with the defective equipment. BEWARE!!
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June 2022 by Lynne Price
Sales person came right away. Answered questions. Polite and friendly, but hung around and was sort of detracting from my shopping. Like having good assistance, but I like to have some time by myself too.
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April 2022 by Robyn Andrea
Highly recommend!In September 2021 we ordered a refrigerator from a big box store (*coughlowescough*). They told us it would be about 6-8 weeks for delivery. Fast forward to the end of February 2022, they call to let us know the model we ordered is no longer being produced, but they could get the newer version to us sometime in June. We canceled the order right then, and went to Sam's the very next afternoon. Everyone there was extremely kind and helpful! Within 30 minutes we had the same refrigerator purchased and a delivery time for 3 days later set up! We greatly appreciated everything and are very happy with our purchase.
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April 2022 by Sharon Colston
I went into this place and the people here were very nice!!! Also wanted to say their inventory was as amazing ??I ordered a new fridge and a stove and they had it here in like 5 days!! They were a really big help!! So if you are needing appliances this is the place to go to!!
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December 2021 by Rodney Yoswig
Walked in, picked out a washer and dryer, made delivery appointment, paid bill and left all in less than. 15 minutes. Awesome service.
