-
November 2023 by Angus McSweeney
My truck broke down in Springfield and within five minutes, a Shaner's flatbed drove by. I flagged down the driver, Thomas, who was more than helpful. He immediately agreed to help with the situation. He moved my truck off of the busy road and set it down in a safe spot. Probably, the fastest, least expensive tow I've ever experienced! I hope I don't need a tow again anytime soon, however, if I do, I will use Shaner's again!
-
November 2023 by camille Floyd
Bob was extremely helpful! We had to tow our car out of a difficult spot and they were the only people who could do it. We are extremely grateful!
-
October 2023 by Liz Melsh
Shaner’s in Springfield has the nicest, caring and helpful people working there. They helped me by towing both my truck which wasn’t working to the dealer and also allowed me to park my RV on their lot (providing me with water and electric ) until I was able to hear from the dealer on how long the repairs were going to take. It took me a few weeks to get someone from home to help me go back and pick up the RV and Shaner’s made sure my RV stayed safe. I was a female alone on the road in desperate need of help and Shaner’s kept me safe and helped finding a place to have my truck repaired.I can not express how grateful I am to them. I highly recommend their services. They truly care about people.
-
September 2023 by Saurav Das
Our tire was flattened when we called Shaner's. The whole experience could not have been better. We called a bunch of repair shops, all of them said they can't replace the tire before Monday. Shaner's towing service came, called their repair shop and told us they can do it today. It got done within half an hour. Friendly stuff, low cost of service, amazing experience. Could not recommend enough.Services: Car towing
-
September 2023 by Brian Widener
These guys are awesome. Very knowledgeable and went out of their way to take care of our problems.
-
September 2023 by A R
Used AAA to call for a tow and they send Shaners. They arrived pretty promptly and the driver even waited for my cab to arrive before I left. I really appreciated that!
-
September 2023 by Scott H.
5 Stars all they way. Louanne in dispatch was very friendly and the payment process we did over the phone was seamless. From start to finish, Ken and Thomas were incredibly polite, friendly and professional. Being that they saw I was in a dangerous situation and came to assist without being dispatched, shows the kind of people they are and the kind of company that they work for. The entire process took about 30 minutes from getting the car on the flatbed to me being back on the road with my spare tire. I have never had an experience with a tow company that provides such superior service, it was impressive to say the least.
-
August 2023 by Jim Baggs
When I tried to buy new tires, the guys a the tire place found that the people who rotated my tires last time , stripped a lug and didn’t offer to fix it.Enter SHANER’S 24 hr Towing.They were able to fix the issue and charged me less than Brahler’s charges to plug a tire.A great place and awesome people!!
-
August 2023 by Russell Varner
Red and his son Jr showed up promptly. They were incredibly professionnel .They even installed my battery for me. If I could of gave them 10 stars I Would. I will be a lifelong customer.
-
August 2023 by Nobody Special
Great towing company they take care of your vehicle. They have a good used tires also great prices very friendly people will use again
-
July 2023 by Sharon Haggerty
I was so happy with the service I received. The driver, I believe his name was Herby, was very nice and he was very helpful. He even was sympathetic about my disability.Service: Car towing
-
May 2023 by Brian
Quick to arrive. Saved us from a long ordeal by putting a plug in our tire rather than having to put a new tire on. Ken was competent, fast and professionalService: Tires
-
May 2023 by Illinois R.
First time dealing with Shaners in Decatur, was good. Driver was nice and polite. Second time was not so good. A 6 hour wait on tow truck even after 5 phone calls to confirm that they were coming. Didn't ask for payment when vehicle was towed. But called the next day demanding payment as if I was trying not to pay them. Very, very, very, very poor communication between business and customers and also between business and employees.
-
April 2023 by Betsy Franklin
The employees of this company are absolutely amazing and wonderful people. I have on a multitude of visits and services need the employees of shaners. They made sure to be attentive and completely honest about recommendations but not only that but giving different options to not be broke with a compare. I’m thankful for this company. Every company needs to hire shaners for back up. Thank you for always fixing my hiccups! Much love! Please I’d petition for you to take over timeout communities and bless us with your services. We have Mulligan and they are big crooks and give real tow truck companies a bad rep!❤️Services: Tires
-
April 2023 by Brad Halleck
Our Trail Blazer had been looked at by a few mechanics, Shaners went above and beyond ! Found our problem, it was done and we were off to a Florida Blue grass festival in the nick of time so good we gave them prize winning Minnesota Sausage ?Thanks again folks at Shaner'sServices: Battery service
