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March 2024 by fireballtp
Stayed here last week, returning from Florida. Reservation made through Expedia. Unfortunately, I was charged a second time for the room. Called, and was told a refund would be applied to Credit card on file by end of day. It is 3 days later, and no refund. I will now have to dispute the transaction with my CC. Don’t stay here if you value your money.
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March 2024 by Shereen
Staybridge Springfield South, rooms and hotel lobby, the staff all hands down clean, cozy, amd location are all amazing.The hotel itself needs some corporate attention.I travel for work, 90% of the year I am in hotels.Staybridge springfield I keep coming back. But here are my feedback..The exit door leading to the beautiful outdoor area, the door doesn't open from outside, everytime I come back to this hotel, the door is still not repaired. The keyless pad, doesn't work for ages. A knock on the door to allow someone to let me in instead. All rooms still use the old technology of card swipe, when it should be updated to a using the app, to unlock a door. I m not sure if this is a cost problem or just this hotel is ignored from being updated. SeeAttached video showing this exit door not working properly.
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March 2024 by April L “Maxfield” Woodard Jackson
Excellent Excellent ExcellentRooms: Very CleanSafety: 5StarFood & drinks: Breakfast Excellent
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December 2023 by Luis A
Wife and I stayed there on 11/28 for business travel for LLCC. Arrived closer to midnight.Richard and another gentleman were polite, helpful and friendly. They assisted us with finding a tire place for a minor issue with our car. They both were really nice and went beyond their duties to assist guests with non hotel matters.The room was spacious, clean and had all necessary amenities including microwave, stove and fridge for one night lol we had a great quiet night too.Breakfast was provided in the morning too; I enjoyed it as wellWill return if needed. Keep up the great work
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October 2023 by Julie Barbosa
Due to my rewards status, I got an upgrade to the two bedroom suite and it was really nice. I have stayed here several times over the years and the staff are always nice. The happy hour treats are a nice touch, too.
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August 2023 by Sara Beatty
This is an amazing value for the money. Don’t miss their breakfast! But the best part was the people. From registration to checkout, housekeeping to maintenance they are on top of their game, and are in the Hospitality business. Thanks to all of you (and special shout out to Leigh!)
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August 2023 by Teresa Smith
The cons: To high of a price for the hotel and services provided. Stair carpets and all blue furniture (which is the majority of the furniture)were so dirty. The elevator carpet that was brown was black from dirt and grime, but you could see the brown edges of what it was supposed to look like. The kitchen sink in our room was slow to drain, and it had a bad smell to it. The shower drain was slow to drain, and the bathroom didn't have a vent. The breakfast buffet...if that's what you want to call it, was cold food, and you could make yourself a waffle. There were no eggs as shown on the website, and there was no meat of any kind. The oatmeal was gone and crusted to the warmer, and coffee tasted old and not good at all.Pros: The room was clean, and the bed was comfortable. The hall carpets all looked clean, and the room sizes were nice. The pool was warm.Cons definitely outweigh the pros, especially for the price.**an update to respond to the hotels response**Thank you for taking the time to respond to my review. It is unfortunate that the oven went out. If the signs were posted at the time I was there, I would have been more understanding, but unfortunately, there were no signs posted to let you guests know of the issues. So I'm sure you can understand our frustration towards the situation.
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July 2023 by Teresa Davidson
The cons: To high of a price for the hotel and services provided. Stair carpets and all blue furniture (which is the majority of the furniture)were so dirty. The elevator carpet that was brown was black from dirt and grime, but you could see the brown edges of what it was supposed to look like. The kitchen sink in our room was slow to drain, and it had a bad smell to it. The shower drain was slow to drain, and the bathroom didn't have a vent. The breakfast buffet...if that's what you want to call it, was cold food, and you could make yourself a waffle. There were no eggs as shown on the website, and there was no meat of any kind. The oatmeal was gone and crusted to the warmer, and coffee tasted old and not good at all.Pros: The room was clean, and the bed was comfortable. The hall carpets all looked clean, and the room sizes were nice. The pool was warm.Cons definitely outweigh the pros, especially for the price.**an update to respond to the hotels response**Thank you for taking the time to respond to my review. It is unfortunate that the oven went out. If the signs were posted at the time I was there, I would have been more understanding, but unfortunately, there were no signs posted to let you guests know of the issues. So I'm sure you can understand our frustration towards the situation.
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May 2023 by Kevin Felton
This is now our favorite hotel! We've stayed twice and absolutely love it! The staff are great! They make you feel welcomed, and truly appreciated for coming here to stay! Rooms are clean and well taken care of! Breakfast is delicious!Rooms: They are spacious. The one we get has a small kitchen, a decent size living room and a huge bedroom with a king bed.
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April 2023 by Sabrina Doyle-Brooks
My parents came to visit and this was the first time they’ve stayed here. It’s really nice. Definitely a business or extended-stay type of hotel. Our room (I assume almost all of the rooms) has a really cute kitchen with cooking supplies already available (pots, spatulas, utensils, glasses, mugs, plates, napkins, etc.) including a full sized refrigerator, dishwasher, and 2-burner stove. The rooms also have spacious closets, a work desk, and a pull-out couch. This hotel also has a laundry room for guests to use (a laundry basket is included in the room). The gym is small but very nice and clean.The wifi and pool are the only things that make me give this hotel a 4 instead of a 5. The pool, while fun, could use a little more cleaning from time to time. And the wifi isn’t very fast when needing to do some work on a laptop. It’s decent but not fast.
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February 2023 by Matt
Very nice and clean hotel. Rooms are laid out well and spacious. They are like mini apartments. The king sized bed was so comfortable. Perfect location. Friendly and helpful staff. The only thing I wish they had are jacuzzi tubs in the rooms. I stayed at this location with a friend. However, if I would have booked the room I would have chosen a hotel that had a jacuzzi tub in the room. Overall I would recommend this hotel to anyone who doesn't mind spending a good chunk of change on a basic clean room. I wouldn't stay here personally but that's just because they don't have what I like. That doesn't make the hotel any less clean, or the staff any less friendly. It just means I'm a picky guest regarding my favorite room amenities.
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February 2023 by Alyssa Nichols
The front desk staff that checked us in was friendly and professional. The rooms are very outdated. Furniture is worn and stained. The bed was comfortable, and the bedding was clean. It met our needs for just sleeping one night and leaving early in the morning. If you were looking to stay for longer, I don't believe the price is worth it due to the state of the rooms. Location isn't bad.
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January 2023 by Jessica Painter
My house burnt down on New Year's Eve so we're going to be here for at least 30 days. Brooke and her team here is outstanding and great customer service. You cant even tell that Brook has only been employed here for less than 6 months. This particular location should be the face of their hotel chain.They have a great breakfast pool free laundry and very accommodating.What's two kids that are 7 and 11 they need things to do and I was worried about being here and it has actually been okay for what we've gone through and the staff here has made that 100% easier.
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October 2022 by Emma Currie
Brooke was super kind and understanding. Got us checked in right away with no hassle. The room was comfortable and tidy. There is a Mejers right down the street for any need you might have while staying there. Always have had a pleasant experience staying here. Definitely will be booking here again in the future.
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October 2022 by Rose B.
When I made my reservation I was assured there would be no scented products used in my room. I had to check out early and find another hotel because they used scented products in my room and i am allergic. i am still waiting on my refund from Expedia. I understand things may take longer when one books through a third party. But Staybridge is doing nothing to help my situation. The hotel is rundown and old looking. And the customer service was non-existent.
