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September 2023 by Jeff Newman
Definitely our new place to go for our automotive needs! Steve and Ray were so nice and great to deal with and handled our situation efficiently!Services: Tires
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August 2023 by Alexander French
Gave a thorough and insightful pre-purchase inspection on the odyssey I was looking at. Drove in to look at it from out of town and was in a time crunch but they worked me in. 10/10 would return!
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July 2023 by Luke Rrasi
Great service reasonable person call for And are very good listeners. Joe runs a good staff
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June 2023 by Elise John
Oh my God!The people that are there are so awesome so nice couldn't have had a better experience! And the pomeranian from the office is. Really cute too.Service: Transmission
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June 2023 by Kclem
Don't go to tuffys. there are too many bad mechanics in springfield. Just dont
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April 2023 by Victoria N J.
Always try to meet by needs in a timely manner. They are always very courteous and willing to listen.
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April 2023 by Kevin Wulff
Great experience, patched my truck tire right away!!! Will definitely be back in the future!!!
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April 2023 by Loren Porter
Really good service. Quickly becoming my go to place for service on my son's older cars. They treat you right and get the job done. Great crew of guys too. Would definitely recommend
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February 2023 by Oksana Mansberger
I was forced to use this place for service because my car stopped on the road and they were closest place for me to fix it and it was the end of the day. My alternator has died. After performing a test in my car they told me it had no voltage and how much cost to replace it would be. They promised it will be ready next day. Total cost was $360 for remanufactured alteenator with unknown brand and 3 hours work. Total i end it up paying about $800. They called me next day to pick up my car saying my dashboard doesnt show turns. It was working day before. i dropped my car off. They told me to call Nissan dealership to update softwear. After driving my car less than a mile like blind and deaf i stopped and called Nissan. They told me after replacing arlternator softwear update isn't required. I called Tuffy again. They said they have no clue it was working before. I asked them what brand they installed on my car since warranty was only for two years. A guy on the phone said it was ProFormer. I didnt find any in the internet. I asked them to show prove of purchase of my part, they told me to come to the office. When i came , he refused to give it to me saying its against policy but showed me the box , which indicated absolutely different brand he told me on the phone. They refused to fix a problem. They took advantage of me as a woman and a person with accent. They ripped me off on prices. After leaving that place i ended up fixing my car paying $135 more. They absolutely dont care about customers like me and my safety , letting me drive in the car with such issues. If there are customers in their comments mentioned they paid $25 instead of $6 in other places, i would seriously think before you folks use their service.
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December 2022 by Larry Schwechel
Tire repairAfter visiting 2 shops that were not able to get me in for 5 hours, I was directed to Tuffy’s. I spoke with Ray, he looked at the screw in my tire. I explained I was 5 hours from West Bend Wisconsin and needed to get back on the road. He got a tech on my truck in 20 minutes and an hour later I was back on the road! Awesome service for a stranded motorist…Thanks for saving my bad day!
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October 2022 by Maddie Walsh
These guys took great care of me! With zero knowledge in cars, they were straightforward and honest and didn’t overcharge me for unnecessary things. I was in and out in less than 1 hour and they fixed three things in my car. I have great respect for the workers at Tuffy and will continue to bring them my business in the future!
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October 2022 by Patricia Holmes
I took my car to Tuffy’s and they did amazing job for little of nothing I would recommend this place anytime for car repairs thanks Tuffy Steve especially thanks to all the workers!!!!Service: General repairs & maintenance
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September 2022 by Nicholas Oehmke
I took my car to them because my engine light was on. They ran diagnostics and replaced a purge valve. The engine light came back on several more times for the same issue. They never charged me after my initial visit and even gave me a free oil change for my troubles. Steve even went as far as texting me for updates to make sure everything was running smoothly. Top notch customer service and highly I recommend them.Services: Oil change
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August 2022 by N Gutter
Some of the greatest people around.... had a bad valve stem in my tire and it was a quick fix by the Tuffy Team... great price.... if you need repairs contact them or stop by and you will see
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July 2022 by Sheba F.
Having to come to an auto shop is never a pleasurable experience, but i'm so happy i walked in to this one. I'm not from the area, I travel for work, so my anxiety was on a million when i caught a flat in a city i'm not familiar with. The people here literally had me on my way in 20 minutes and were EXTREMELY kind!!! i'm so grateful! in my experience, it's not often u find honest auto repair people with positive attitudes. Thank you!!!
