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August 2023 by Steven Lomelino
Mostly positive. Sometimes it feels like they don't look at the big picture when refusing to reverse a fee. Love the points card that earns gift cards.
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August 2022 by Kelly Steinhauer
Friendly staff and overall a great place to bank. The drive through during peak hours is absolutely atrocious, though. I’m currently sitting in the drive through and have been for over twenty minutes. There was one car ahead of me in this lane. 6 lanes open, admittedly, but seems like there is only one person working all of them.
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May 2022 by Vernale Rhone
Very clean store with friendly staff to help with your needs, and they're quick. No waiting in line for anything.
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February 2021 by Hanna White
I have had nothing but an absolutely terrible and terrible experience here with UCB. I’m closing out my business and going elsewhere.
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August 2020 by lynn reeves
Wouldn't cash an insurance check for under 30.00. Went to Regions, cashed immediately.
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July 2020 by nick s
I have banked here for 15 years and the one and only time I have had my account overdrafted they would not waive fees. I thought that was one of the differences in a community bank versus a traditional big bank. I am 6 months away from getting a mortgage and was going to go through this bank. However, in light of behaving like a big bank, I am going to pull my money and actually go to a big bank and get a reward to do so. This bank made me feel as if they never valued my business and also have still not responded to 3 mortgage applications I have a applied for online to get preapproved. Goodbye UCB!
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January 2020 by Pam McGee
Very pleasant and helpful staff. #localguides
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September 2019 by Nathan Hampton
On many many occasions they have lost money that I’ve deposited or there have been malfunctions with my card that can take several days to fix because of their slow customer service. I’ve tried to be patient because I don’t want to deal with the hassle of switching banks but it’s simply not worth it anymore
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September 2016 by Francisco Saravia
Usually pretty fast
