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October 2025 by Charles Jefferson Jr.
Very friendly, personable, and professional. Easy to work with.
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September 2025 by Christine Geary
I don't doubt that the employees here are probably just as awesome as most people say because Springfield in general I have found consists of some REALLY awesome, helpful people. So maybe they're having an off day but although they already had a customer, my husband and I weren't acknowledged or greeted when we walked in the store. We left for a moment and my husband went back in but I stayed in the car. He came back to the car maybe 15 or 20 minutes later and said once again no one had greeted or even offered to help him. 😞
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September 2025 by Brad Jett
Laura was great. Answered all our questions, told us all our options and even found an additional savings!
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July 2025 by Sharon Goodwin
Laura was extremely helpful and ŵent out of her way to explain everything.
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July 2025 by Susie Petrilli
Casey was awesome!
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July 2025 by Cindy Terrel
Nice people and knew how to give good servicw
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May 2025 by Ginny Hill-Shannon
The verizon representative was excellent!! She explained everything in simple detail which was easily understood. Thanks, I will continue to do business with Verizon based on excellent representatives like her!
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May 2025 by Robin Holler
Keagan was very knowledgeable and helpful. Great customer service!!
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May 2025 by Cody Pool
This store straight up SUCKS!!!!!! I’ve been in there twice and both times they have screwed me over. How does one single phone cost $300 for one month????? I even paid over $100 before I left the store and I was promised that my bill was going to be $65 a month. When I called their help line they couldn’t even explain the charges and offered to cancel my plan for me instead of offer any help. The first time I went to this store to get an internet hot spot, I had internet for over a month and then they shut it off with no record of me even having the device or plan in the first place. The communication between the store and Verizon is straight up non existent and they are going to start losing customers because they have become incompetent and us customers can’t depend on them for anything these days. I’ve been a customer since I was 16 and I’ve never had an issue with anything up until the last 6 months.
WHAT HAPPENED???????
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April 2025 by Laurie McWard
My experience at Verizon on N. Dirksen Parkway in Springfield Illinois was excellent. Casey clearly explained everything and efficiently helped with the setup of the phone. This is a great store to go to!
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April 2025 by Monica Grable
Casey was extremely helpful and answered all of our questions. She was patient and looked into getting us the best deals possible. She is an asset to this company and deserves praise and a raise for going above and beyond. We weren't very pleased with the other employee working because he wasn't helpful and said I was irate which wasn't true. I did appreciate that this particular male employee opened the store doors up 2 minutes early which was courteous because he saw us outside waiting.
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April 2025 by Nathan Barber
Never come here absolutely worthless waste of time said it was up until 7:00 showed up at 6:15 had to sign on the door said we'll be back at 6:30 came back at 6:30 only for the guy inside to basically tell me he wouldn't help me call customer service about my issue because he was about to close
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December 2024 by Sarah Emerson
Keagan and his staff are the best. They took the time to get to know what I needed and got a phone and pricing plan that is perfect for me. Thank you again!
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November 2024 by Casey Prather
Pretty much no help at all. Ill be kind and leave it at this: Don't expect good customer service or solutions to your phone problems.
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November 2024 by Aaron West
Horrible service if you have any questions don't go to this verizon. Told them my issue and explained i needed there help. They took another customer that walked in after. Horrible store
