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September 2022 by Rebecca A.
As three stars indicates, it's A OK in my book. It's newer and nicer than the old ancient Walmart on the west side of town by the Target. Since we've been driving up and down 5th and 6th street for three weeks from the house to the hospital, this Walmart is convenient for us to use. Walmart is a good choice when you need soap and toothpaste and a rotisserie chicken and milk! I have friends that refuse to check out themselves so they would not like this store. I think I might have seen one lane open with a live employee scanning items. I used the self checkout and needed cash back which the option appeared for me to do so. Then as I stood anticipating the money to be dispensed it didn't and a warning appeared on the screen. I had to wait for the employee in our section of self check out machines to finish helping another customer. She had to put in a code and it printed another receipt for me to take to customer service to collect my money. I thought to myself: this is going to take forever!!! But to my surprise there was five employees behind the counter talking to each other and no customers in line. I guess this is where they hangout instead of working a register at checkout!! Anyway, one of them went and got my cash from a side room and I was on my way with my cash back and groceries.
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July 2022 by Beth C.
Worst customer service ever- twice now they have 'had a glitch' with pickup orders- they said the order was delayed, couldn't get my groceries until the next day. Then they said my order was ready for pickup, I drive in, wait an extremely long time to eventually be told they don't actually have my order and can't fill it, but I can go online and reorder it again. They never cancelled the original order that they didn't deliver, so now I have a hold on my credit card that never went away until I called customer service to ask what was going on. This has happened twice! Both times, employees have acted like they could care less, both at the store and on the phone. I will never shop at this store again.
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March 2022 by Ike I.
This is the good Walmart. Friendly helpful staff at the self-checkout that actually look at you because they are not looking at their phones.
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October 2021 by Trevor J.
This place is poorly stocked. Every time I've had to go here, half of their shelves are empty. Also, someone needs to teach the customers not to just stand in the middle of the aisles. Move your butts out of the way. I'm obviously in a hurry if I end up in Walmart instead of Meijer. So, I don't have time to stand around while you talk to you friends that you haven't seen in a month in the middle of the chip aisle.
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October 2021 by Kelli S.
Auto service department is an absolute joke!! They started my oil change at 11:55am, then at 12:00pm, a whole 5 minutes later they said they were finished. I waited in line for 20 minutes to pay for alleged oil change. I seen the man drive my car out of the garage and he hit the brakes pretty hard when he parked it. As I was pulling away I seen the man that drove my car out of the garage walking across the parking lot, I asked if he was the one that did the oil change on my car and he said he didn't know. WHAT??? HOW DO TOU NOT KNOW IF YOU DID THE OIL CHANGE ON THE CAR YOU DROVE OUT OF THE GARAGE??!! I called Valvoline, and Master Lube to ask if a full oil change could be properly completed on 5 minutes; they said not likely. It takes at least 8 minutes to drain oil completely and change filter. So really Walmart, what the fuck I pay for??? Never ever again will your shade tree wannabe clowns touch my car!!!
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September 2021 by James R.
Took 17 minutes to check out the 3 people in front of me. Place is a joke, you're better off valuing your time and a place that values decent employees that want to work.
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May 2021 by Jennifer L.
I pay for the delivery service. I even will pay for express. Now no one answers the phone, not even for their own company (I was on hold with their help services for well over 25 minutes and no one answered for them). My express time came and went. I called no answer. Got a hold of help services, got help the FIRST time. They were going out to grab my order right then. 2 hours later- still no delivery. Called again- NO ONE is answerMing for their own company. Walmart may have low prices, but they suck on everything else. You have to shop and check yourself out because they only open 2 lanes at MOST! I would rather pay more and get WAY better service!!
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April 2021 by Justin C.
Scheduled tire appointment paid in full, only to arrive and be told "it was cancelled you should have been notified by email" I received said email as I walked out of the store. Wont be returning to this location!
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April 2020 by Julia R.
This is normally a very nice Walmart but right now they're forcing you to enter through a long line roped off outside...it seems like a really bad idea in the middle of a pandemic where we are supposed to keep our distance from other people.
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August 2019 by Steven H.
Rude people who like to hang up on the phone when you asked to speak to a manager with a problem about an item that you had purchased
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April 2019 by Stephen B.
I had done business with this location about twice a month for the last four years. This location was the best of the three in town, not so anymore. I spent longer in line at the checkout than I did shopping and was then subjected to the "I need to see your receipt" on the way out. I only went there for simple convenience as it is near my home, never again. I'm 63, a government accounting professional, never been in the back of a squad-car or in a jail cell, and will not be treated like a criminal just to pick-up a couple of groceries and some lawn fertilizer. I am back to spending my money at the local shops, not that Walmart or it's board will care.
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February 2019 by Steven R.
The incompetence is real at this Walmart's bakery... the lady at the bakery literally told my wife to flip the cupcakes over when she got to her destination... we will go to local businesses for now on
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December 2018 by Gabriel B.
Stopped in here while we were out of town visiting family. Had the unfortunate pleasure of using the men's restroom. Remember that scene in "Trainspotting" with the "filthiest toilet in Scotland"? Yeah, Springfield makes that look like the look at Buckingham Palace. Good thing I just needed to pee. Also, they need to do some wellness checks on people using the restroom. One guy was shooting up in the stall next to mine and proceeded to pass out then.
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December 2018 by Morgan S.
Walmart needs to update there policy's, my boyfriend that is in the military and over the age of 21 showed his ID and to buy beer and they told him no, on the policy for buying alcohol it says that military ID is accepted but the lady said she couldn't figure it out so she said no, they also make everyone with him there to show ID even though he was buying beer and other groceries. This was a very inconvenient and Walmart and they employees need to be more education and clear with policy's. Very disappointed in this company. Will not be going to Walmart again.
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June 2018 by Lauren M.
I'd love to select ZERO stars. I've had nothing but problems and today was the last straw. I dropped off my husband's prescription order at noon. Came to pick it up at 3:30 and was told there was a discrepancy between the quantity and the dosage. They didn't call to make us aware and they didn't call the prescribing doctor to figure it out. Instead they thought the best course of action was to sit and wait until we came in while they did nothing. I called the hospital and was on the phone with the prescribing doctor within 4 minutes, you're welcome for doing YOUR job for you. We came back to pick up the prescription and they said there was an issue. Something about not being able to submit it to our insurance. Again, they did not call and make us aware of yet another issue but thought the best course of action was to do nothing. It's too late to call my insurance to figure out the problem. The pharmacist said they will try to submit it again and if not they'd call tomorrow. Maybe they should have called our insurance when they submitted it and noticed it wasn't processing.Not to mention this prescription is for an infection that could potentially spread to my husband's blood and cause serious complications or even death and these people chose twice to do nothing about some fixable issues. I will NEVER step foot in a Walmart pharmacy again, I've washed my hands of this place and moved the prescription elsewhere. My advice: don't expect these people to do their job or handle prescription processing issues at all. This place is a joke.
