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January 2024 by Lora Stew55
The employees here are so nice. I get all my jewelry here and I never have a problem here.
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December 2023 by Lisha Hall
Got my rings checked and cleaned also bought a white gold necklace!
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October 2023 by Karessa Lang
Can't believe they are closing down everywhere drive all the way there for nothing
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July 2023 by charles gomez
Tiffany is super attentive and thorough. We greatly appreciated how helpful she was during our visit. Felt taken care of the entire visit.
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June 2023 by Samantha Mountjoy
What wonderful people in this store! They helped me with the repair of an old ring that I had a plan on it , and they looked it up! I even found another ring to buy! These ladies are amazing!!
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June 2023 by Michael Bradley
Was in the Springfield Il to buy some jewelry for my future wife, Pam was great very informative, very nice an very professional an personable with us about our wedding coming up.
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December 2022 by Jennifer Sullivan
Bought some beautiful diamond studs for myself for Christmas, price was perfect..
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December 2022 by Nick Abbott
Bought a ring here had a stone fall out they were very helpful getting it sent out and quoted for repair
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July 2022 by Barbara Owens
There to slow they move from hickery point mall in Forsyth no notice. so now I have to travel to Springfield to get my jewelry serviced. Every 6 months I'll never buy another piece of jewelry from zales
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June 2022 by Nikol Richards
The lady who worked behind the counter was so super friendly and kind and knew exactly what I was looking for. They even honored their protection agreement for my wedding ring were a diamond had come loose.
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April 2022 by Patricia George
Zales has gorgeous pre owned Jewelry
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April 2022 by Jessica Taylor
Absolutely horrible. The management is rude, they prioritize computers over waiting customers. When you send off your jewelry to be fixed expect them to loose it and never call you about it. Never again will I give business to Zales.
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February 2022 by Carol Stanley
Been going there a long time and they shut down Zales in Forsyth il.Didnt even tell us.
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January 2022 by Grace
I ordered the same locket twice online. I returned it twice. Both times the locket arrived broken and scratched. The second time, it was an obviously used locket. While this isn't the store's fault, their lack of compassion for the situation is beyond frustrating. Natalie did a fantastic job the first time she helped me with the exchange. However, the second return was beyond frustrating. The new salesperson said nothing and begrudgingly helped me look at other lockets as I now would not be able to order one online and have it arrive in time for Christmas. I ended up buying a beautiful locket at Rogers and Hollands where they were sympathetic to my situation. I did have an engagement ring picked out at Zales but I will no longer be purchasing any jewelry from them ever again.
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December 2021 by Kacie G.
If I could give negative star I would got a ring that lost a dimond after 2 weeks had them replace it. And come to find out it's a fake dimond.... place should be call the FAKE DIAMOND STORE!!!!
