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January 2024 by Keep Pitt
If I could give zero stars I could. Came to get my car and they are closed during business hours, no warning or reason. Another time they cancelled my reservation due to lack of cars in the day I was to pick up my car
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January 2024 by Michelle Miazga
Very rude staff. Vehicle I was given had an empty gas tank, less then 30 miles to empty. Ironically, it’s the second time that has happened to me at this location in less than a year. Vehicle also has an extremely unpleasant odor of weed.
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September 2023 by BIG-O
If I could give this place a 0 NO STAR I WOULD! I pre-paid for a vehicle , showed up to pick it up and the cashier laughs and states he had no car ready for me! On top of that he wanted me to drive to Aurora to pick one up! Thank God I was able to cancel the reservation and went to Enterprise in St charles instead!!! I'll never go there again!
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August 2023 by Kit Wolf
The check in area is filthy and disgusting. Promo posters on the walls are sun faded. The waiting area seats are stained and dirty. Reserved a vehicle 5 weeks in advance for a noon pickup, arrived at 12:45 and the vehicle was not ready. The vehicle was in the parking lot but needed to be prepped. Finally ready at 1:40 and it was vacuumed but the dash and counsel were sticky and the windows were streaky and sticky. For $1100.00 I expected a clean vehicle but had to clean it myself. The counter area and vehicle were both filthy and disgusting.
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July 2023 by Nora MP
Do not rent from here.If I could give this place zero stars I would. I placed a reservation and prepaid for my vehicle. I arrived for my reservation and I expected to pick up the car because the business hours online and on their door indicated they were open. When I arrived, they were closed. I left a hand written note and asked to be called when the associate returned. Trip one wasted. The business knows what reservations they have and they did not bother to contact their customers.I receive a call from Mohammed later that day and I'm told to a come back at 3 pm because he is picking up another car from a different location. I ask why I wasn't contacted. He states he is sorry but he will arrive at 3 pm. I return to the location at 3pm and while the door is open, it is the car cleaner who is present and he explains he can not give me my car. I ask him to call Mohammed and ask where he is. Mohammad tells the car cleaner he will be there in 30 mins. I ask to speak to Mohammad and explain, I've since missed a client meeting and have rescheduled my meetings bc they couldn't bother to notify their customers. I ask why I was not contacted yet again. He does not answer the question. When I ask when can I realistically expect him to arrive, he tells me 10-15 mins. I say do not waste my time and money again, when will you really be here bc the cleaner says you told him 30 mins. He then tells me he will be there in 26 mins and to come back then. Another trip wasted.I come back at the stated time and Mohammed is still not there. Now the cleaner is on the phone with Jim, perhaps the owner. The cleaner explains he does not process orders but he is trying to process my reservation via FaceTiming with Jim. I ask to speak to Jim and I ask that Jim give me a call. He does not. 15 mins later Mohammed arrives. By 4pm, I finally have a car that was supposed to be ready by noon.The lack of any respect for their customers time was atrocious. I explained that I could have planned around this entire situation from the beginning if I was given a phone call when they knew they were not going to have cars available. Even after having explained this the first time I spoke to Mohammed , he did not have the common courtesy to be honest with me in regards to when he would arrive. The lack of follow up by Jim too was unacceptable. This is a business that does not value your time or money. DO NOT RENT FROM HERE.
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July 2023 by Jamie McMahon
Horrible customer service, unwilling to fix problems, and do not have all rented items here with multiple weeks notice. Extremely rude front desk staff.
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June 2023 by brad nuccio
Jim is the best!! Great value at this location! Recommend
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December 2022 by Matthew Hill
Made a reservation for a van rental. When I arrived at the St. Charles location. I was told the van wasn't working, and no other trucks were available. Then the owner charged my credit card, and said I was a no show. I will never use that location again.
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December 2022 by Shona Fowler
Unfortunately, I am not permitted to give 0 / 5 stars. We made a reservation for a one-way rental truck with unlimited miles from St Charles. Upon our arrival we were informed they did not have a truck for us, and stated they should have called us to let us know a truck was not available. The employee informed us we could travel to another budget rental facility 20 minutes away to pick up a truck, which we were willing to do, however, it would cost us an additional $50, plus the per mile rate after the first 25 miles. I stated they needed to honor our current reservation price with unlimited mileage. The employee informed me he “didn’t need to do anything “. The employee offered to cancel the reservation from his end, so we wouldn’t have to pay a cancellation fee (for a truck they didn’t even have for us!). A couple hours later I called the budget rental 800 phone number. The customer service rep stated the $100. cancellation fee is still listed on our bill. The customer service rep stated the cancellation fee “should be removed “. If it isn’t removed, he said I could continue to call back and talk to customer service to request it to be removed. Fortunately, we were able to have an EXCEPTIONAL Penske moving truck rental experience later that morning through a nearby Home Depot (at a price similar to our original budget truck reservation, with unlimited mileage), and our moving crew was willing to accommodate our delay. The inconsideration of the employee at the Saint Charles store in honoring the reservation terms, and the budget company computer system which books a reservation at a location where a truck is not available, is inconceivable to me. We were fortunate we could find another truck so we could complete the move within our time constraints. The budget truck rental company does not appear to care how they may impact the time constraints of a family’s moving schedule, inconvenience the people helping with the move, or increase moving costs by not abiding by the terms of a confirmed reservation. This was a disgusting experience.
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October 2022 by Tyler
I was called 4 days before my Active Reservation that they do not have stock, despite having an active reservation for 5+ days.Terrible service, poor management, and unprofessional.
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September 2022 by Life Is Beautiful
Jim is a professional representative, he helped us and was very patient, would recommend this location to all my family a d friends
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March 2022 by Vlad Zaychik
The guy working the counter" Jim" is the worst employee I've ever encountered anywhere. He's not helpful and unwilling to do his job. Some advice Jim if you're having a bad day don't take it out on customers
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September 2021 by Daylie Drwal
I have NEVER left a review for anyone or anywhere. However i am in quite the pickle now so if this can save someone from the same, then great. I made a reservation on August 16th scheduled for a 16 foot moving truck for September 17th. I received a confirmation email with a confirmation number reciting the details to the reservation. I get a call today, September 13th letting me know that they no longer have any trucks available for that day. They also made it clear that there were no trucks to be transported from any surrounding locations for us to use either. Bottom line the unprofessionalism & lack of diligence on their end that we now have to pay for on our end was extremely infuriating as they were not trying to accommodate or be helpful what so ever. The gentlemen on the phone even had the audacity to ask for sympathy on the fact that ‘he has to make this same phone call a few times a day’. Having been proactive & making this reservation well in advance to our moving date it was at a lower cost then as we now know if you made a few days before hand. I urge you to rent elsewhere as wether its only this location specifically or Budget as a whole, they are NOT reliable what so ever.
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July 2021 by Rayvon Rayvon
The staff at Budget car rental in Saint Charles IL is the place to go. If you want great service, great prices and A very personable friendly staff. Baker was knowledgeable in helping me extend my rental, service was fast and COVID Practices were visibly being done. I will definitely rent from Budget again.
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February 2021 by V P
I prepaid for a car rental. 4 hours prior to pickup they call to inform me they don't have a car for me. The rental prior, I was billed for damage I did not do. Use this place with caution and as a last alternative.
