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May 2024 by Shawn Skriver
Kelly was very helpful and friendly while setting up a beneficiary for my accounts
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March 2024 by Liberty L.
SCAM. A new African immigrant is a "private banker", without ANY education in finances - "local" training, and he doesn't know he has to prove he took money 100k not just walk away. Hostile"busy" Julia walks into a parking lot at 1100- "busy doing own business" in a well-paid time. You pay for their luxury offices and coffee drinking - they do not know what the options they have and spitting in your face 11 cents 4x year wint 1/4 mln savings - SCAM. They can keep your money for 2 days not investing giving preference to "clients" - who are you? HOstile and unprofessional. Time to close the branch.
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January 2024 by Samuel V.
Tbh I love this bank a lot it the first bank we're I go and get no hassle I js to easy to use and there customer service is really good
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December 2023 by Jeff Otterby
Go in for help only to be given a phone number to call. That phone number was a NIGHTMARE. horrible automation.
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December 2023 by Scott G.
I have six figures in accounts at chase. A checked of mine was altered and I called customer service. This is the firs time in 20 years that this has happened. Chase refunded the monies but told me if this happens again then I am responsible even though it was obvious the date and signature were written over. I have transferred all funds to another bank and will never use Chase again!
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October 2023 by Scott Wetzel (Swetzel Yahoo)
Terrible first time customer experience.Today (10/20/23) I called in advance to ask questions about opening a new business bank account at Chase.After listening to many prompts from a phone machine, it instructed me to visit the website.I stayed on the line and eventually the phone rang again, but nobody answered and I heard a message saying that everybody was busy and I should try to call back later and then it hung up on me.After this, I decided to call BMO Harris in South Elgin, and they answered the phone on the second ring. They answered my questions and I am driving over there today to open a new business account.I would never recommend Chase Bank to anyone.
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July 2023 by Vanessa Ramirez
No customer service.
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April 2023 by Marianna Vozniuk
This Chase branch was the first bank that I visited in USA. And specialist Justus helped me with everything!! He is patient, intelligent and knows his job! Highly recommended!!
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April 2023 by Саша Вознюк
I am a client Chase bank and use mostly this branch. The staff is professional, patient and friendly so it’s easy to solve any issues. Especially grateful to Justus !
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April 2023 by Віра Вознюк
I have in Chase bank some accounts and cards. I’m so thankful to specialist Justus that every time he explains and helps me with everything very professionally and fast!!
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July 2022 by Travis Marcrum
Deposited a check from my insurance for roof replacement. Chase bank said it would be cleared the next day. 3 days later, the check cleared. The next day, chase decided it would be a great idea to remove the hole check from my account, and not give me any notices. After 1.5 hours on the phone and a visit in the store, I am told they can't fix the problem until I get the certified copy of the check, Wich was fedexed, and I will receive in 2-5 business days. Once it is received, I can then start the deposit process again......I am pretty sure that it is company policy to notify the customer when removing over $11,000 from your account.
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July 2022 by Mike Klikas
Everyone is always so kind and helpful.
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June 2022 by David Marquis
Do not get a good vibe from this branch. At first I thought it was just me but, on several occasions I feel like they do not give a friendly interaction like I see they do with other customers. Are very quick to just give me a card to call the main number when I have a basic question such as how does the ACH service work. With all the folks sitting in the cubes you would think they know the basic stuff. Also, today there was one teller whom decided to have a conversation knowing I was waiting to make a deposit. Think I will just go to another branch like Streamwood whom could answer my ACH question and folks are much nicer. Out of 10 I would give these clowns -10. Also, if I could I would not even give 1 star rating. Had to so I could post this review.
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June 2022 by Dirmary Torres
Went in to open account for my child today. Justus was amazing, he explained everything to us then he giuded us step by step to get everything done. Outstanding customer service skills. Thank you Justus!
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February 2022 by Aleksandar
Was in for a wire transfer. Teller toldMe to have a seat and someone will be with me momentarily. Sat for about 35 minutes while the employees walked around drinking coffee and socializing. They kept looking my way and would not come over to tell me how much longer the wait would be. Highly unprofessional branch. Will not return.
