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January 2024 by Marcella and Louis Trottier
Want to thank Amanda Sperzel had a problem that 4 customer service reps could not solve. Amanda was extremely helpful we highly recommend her. Your overseas help is not great. I will use the St. Charles Citi Bank.
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September 2023 by Cindy Gelman
I set up an appointment the day before I came in to the St. Charles branch. Was not given name of rep, just a time. There were 3 reps, 1 of them the branch manager, and 1 already helping someone. I thought I would get the first available person at my appointment time. No, the person I was scheduled with was the 1 rep already busy. So the person who was available and willing to help, "didn't want to step on anyone's toes" by assisting me. So my toes were stepped on, instead. I waited and waited, even with the branch manager assisting the person I was to meet, in order to speed up what she was doing. Another customer came in, without an appointment, and was assisted by the available rep. I waited approximately 15 min and left. I drove to the Citi Bloomingdale location. Mark Berario(sp?) assisted me immediately, handled what I needed within 5 min. He knew exactly what was required, and the most efficient way. So lesson learned, don't make appointments with Citi... you will wait longer than if you just walk in. Not going to St. Charles again, even though it is 7 min closer. I will waste my time in the bank.
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October 2022 by Lucy L
Feel very suspicious considered the information I gave and was given.
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June 2022 by Brad
Kinda of a suspicious bank and some weird staff. Go to open account and they ask for your information to set up security questions before they even do social. Why are they setting up personal security questions. They should not be doing that. Almost asking for getting fraud. All they need is ID to match social. They do suspicious things and make their service not worth banking with them. Go to a bank where they don't do things that feel like they are stealing your information. Or do banking online.
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June 2022 by Fang L
Feel very suspicious considered the information I gave and was given.
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September 2021 by Lisa Taylor
Everyone is friendly and if you have a problem they do allthey can to help you resolve it
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February 2019 by Violeta Fischer
Service knowledgeable how to grow your money from regular checking/ savings to cd this is the place to go Citibank . Service , from the Manager , Teller and particular Ms Rhika . Her desk is in the left hand side when you walk in . Any questions, she had an answer and will give you some suggestions in regards how Citibank will help the individual in regards to their money and investments . Check it out and one more good thing about Citibank , if you travel a lot , there's always a Citibank Branch , in USA and International too, Europe , one example . So go Banking at Citibank. Highly recommended.
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June 2018 by Stephan Hecht
Bank is fine. Nothing really to complain about except their hours. I work 8-5 so I can never make it to my own branch because I'm always at work when they're open.
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May 2018 by Connie Copeland
Maulika is very helpful. Goes above and beyond. The tellers are all friendly and remember yor face.
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November 2017 by ANDRZEJ GROCHOLA
Maulika the branch manager is very friendly and addressed all my banking needs. Best staff and experience. Can't beat it !!!!!
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August 2017 by Yankee Fan
Customer service is a joke.
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December 2016 by Mae J.
Citi is by far the worse experience I've ever had in my life. I went to them for a recent mortgage and everything seemed normal but into the process they changed from Angels to Demons. I have great credit and a great job but when it went well into 2 months I pulled out and went with another lender that was much better. They were unprofessional, did not reply to emails and constantly asked for the same information several times...they even tried to make me pay a debt I didn't owe after telling them more than a dozen times. I thought we would loose the house and I've been in the housing market for more than 20 years so I understand the process. My Attorney, my Realtor and my newly found lender worked overtime to make things happen. I'm going to the DPR and their CEO because this experience was horrific. Never ever go to Citi for a mortgage...I'd rather go to a man in a basement providing mortgages and I'm being nice. Citi should get out of the mortgage business.
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January 2013 by Billy B
The night drop is located on the side of the building in the first drive thru lane.
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March 2012 by A Google User
How frustrating, I'm leaving Citibank and going to a bank where I can call our local bank and get a person on the phone.
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November 2010 by Local G.
Went to refi my house and it took over 2 months. These people act like they have never done this before. Ohh and don't expect them to return your phone calls. Very disappointing.
