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February 2024 by David Strickland
Gary and Bryce and Conrad are very open about the repairs and the costs. Conrad is awesome and Bryce went out of his way to apply discounts and find a cheaper replacement part helping us to manage the costs. I have been coming to this location for over 20 years. I recommend them with confidence.
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February 2024 by D M
Great place! Great service! Very informative and helpful
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February 2024 by Michael Brown
Service was great, very friendly, and he wasn't able to "fix" the problem but did diagnose it, patched it for a temporary fix, and recommended next steps for a permanent fix all without charging me. Excellent service and would recommend to any friends/family.
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January 2024 by Christen Juhl
Fast excellent servce on a below zero day. Staff was quick, pleasant, and hrlpful
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January 2024 by J
The guy over here, Gavin, is honestly superb at his job. I had a flat tire 30 minutes before close on a Sunday. Guy tells me to bring it in, and he'll stay late to fix it! After sitting down in the lobby for already almost an hour now. He's helped 4 customers with outstanding customer service. Breaking down all the tests, what to look for in the future, timeliness of upcoming things to look out for, and so forth. Giving them printed out sheets of it. Just awesome job overall.
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January 2024 by Kishan Rampersadsingh
After 5 different shops including Goodyear and just tires my alignment is finally perfect!!!! Thank you!!!
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December 2023 by John Michalowski
Gary Roberts was very attentive while making the appointment and at the appointment.
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December 2023 by Natalie L.
Made an appointment the night prior and called for details and was shamed by the man working for not making it days in advanced. Unprofessional and rude. Save your time and spend your money elsewhere.
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December 2023 by MacKenzie Meadows
I was very nervous to bring in my car, being a female who knows little to nothing about cars i am used to being lied to and scammed. The second I walked in Gary made me feel so comfortable. I told him I was nervous and he went through pricing step by step. Applied a coupon without me even asking and I never for a moment felt out of place or belittled. He called me with updates the entire day. Once I got their to pick up my car, he showed me my broken parts and taught me things about my car. He and another gentleman treated me with so much respect and told me how they will always treat every single person the same despite knowledge and gender and that was so new and refreshing to me. Everyone should give them their business, but especially women who are nervous or scared of the auto industry. Gary single handedly made my very stressful day so safe and comfortable. As someone who has very bad anxiety, I cannot thank him or firestone enough. They deserve everyones business. Thank you again Firestone and gary, I will be back.
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November 2023 by Mollz
This place went above and beyond! I prefer this location despite living in a different town. They truly care about their customers needs and make sure things are done right. Especially the supervisor/manager who was working tonight.
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September 2023 by Bradley Probst
800 appointment didn't get done untill 230, it was for tires, set the appointment up 2 weeks ahead, thought I was getting Michelin tires ended up with Bridgestones, add they didn't even clean the new tires after installation
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September 2023 by Alan Brown
I had the unfortunate task of realizing I had blown a tire on my RV in July 2023 on the I-90 freeway. Once I realized what had happened I began a search for a tire shop that could get me back on the road. It was a Sunday, so most shops were not open. I called several shops and stopped by 5 of them, with no luck. I happened to be driving by the Firestone in St. Charles, IL and notices two things; 1. They were open, 2. Their entrance bays were very high, meaning I could get my RV inside to possibly have the needed work done.I was immediately greeted by the floor manager, Gavin, who wasn't sure they could locate the tire I needed and get it installed. But right away his attitude made me feel that they would do everything possible to help out. Fortunately for me, the service manager, Gary, had stopped by to check on a new tech and he took over the situation. It was obvious that he faced all challenges with optimism, and he was right; they could do the job. The tire I blew was in stock and they immediately went to work. In 30 minutes I was back on the road and a very happy camper.Stories like these must be told because it's why people make the difference when it comes to customers in need, like me. If they operate like that for me, how professionally are they in the daily work they do in their shop.I was blown away and had to tell this story so you understand how top notch this Firestone Auto Care shop is. Professional, friendly, helpful, and courteous are a few words that describe them and I say, "Thank you."
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September 2023 by Scottie Thomas
Bought tires in penn. Was about 1200 dollars. I did the prescribed alignment as told but my tire was wearing uneven on passenger side. All three tire spots when i did my alignment were amazing. When booking guy was nice even man who greeted me but when i camd across gary the managzr he was rude and talked down to me. Would not allow me to finish my sentence as i wanted to understand why my tire was wearing wrong. I did all the repairs the initial firestone wanted and then got alignment . He inisited that it could b that i didnt do blah blah shocks or struts . I had brand new struts and he was offended wheb i said that. Just wanted to get some answers to why my tires are wearing uneven i will never go to this firestone again. If you want some one talkibg down to you this is the place. Ill get my next pair of 12000 dollar tires somewherr else
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August 2023 by Melissa A.
Do not bring your car here. I have been a loyal customer to Firestone for years. Never again. My car was leaking coolant. I brought it to Firestone to get fixed. They said they fixed it. The next day, it was STILL leaking coolant. I brought it back. They had to apparently fix something that they didn't notice the first time. $1200 later, the car is still leaking coolant. I tried to bring the car back because I've already paid so much, I felt they needed to fix the issue correctly. The mechanic was on vacation and we were told they would figure out what happened. Never heard from them again. Poor customer service, incredibly poor workmanship. Go anywhere else but here.
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July 2023 by Cathy Pazen
I did not have a vehicle at this location today but have had service here in the past. MY daughter's car was at a firestone in Wisconsin getting brakes done that had a warranty and were completed at the st charles location. The Wisconsin location was trying to charge my daughter an outrageous amount of money for the brakes. I stopped in spoke with Gavin who pulled up all the warranty information which helped me get the Wisconsin location to come to a better understanding and not try to pull a fast one.Thank you Gavin for the time and service. You are truly a wonderful person.