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March 2024 by Jesse D.
I Have been here multiple times and have been taken care of very well , the manager was alone and unfortunately understaffed , in the car business now everything is on Backorder and not available quickly, so what I'm saying is the Manager was multipurpose employee and never pushed me away because he was in a hurry . My Daughter had a low pressure light and stop by and he helped her . I appreciate the people who can keep a positive attitude and get back to quality.
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February 2024 by Saud Sufi
Sam is fantastic person I like his service and his team.
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January 2024 by Kathi Tolle
Disappointed. Been coming here for years. Brought car in yesterday for tail light replacement and alignment. Kept car 3 hours longer than expected to be told the car wouldn’t start and we needed to have the car towed. My husband came to look at the car and it started just fine. They offered no explanation.
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January 2024 by Robert Dubbert
I needed air in my tires on a very cold day and one of their staff quickly filled them up at no charge. Very friendly and helpful.
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January 2024 by Ezra T.
Got my winter tires this year! Theyve been holding up well this winter! The quality of my winter tires are great for the price i paid! I recommend them to everyone!
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November 2023 by Katelyn
They always do an excellent job here! This location is better than the one on 64 in St. Charles.
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October 2023 by Extra Phone
Definitely heavy on suggesting things not actually necessary
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October 2023 by Karl H.
Cars are super dirty, Miss leading people on the phone flat out lied to me about the condition of an expedition Max. Told me it was in pristine condition and it was not even safe to test drive. Bad cuts in side walls of every tie to point you could see metal cords, the tail light was busted out the interior smelled awful. The headliner was ripped there were pencil stab marks in the back seat along with missing vents. One of the rims looked like it had gotten so hot that it changed colors to a burnt orange. Scratches all over the outside. The salesman then tried to take us to look at others they had in stock but they were all the same dirty not ready to be sold all there rims were peeling the clear coat off and super dirty and smelled bad. If I had to guess they had been sitting in water. I drove 4 hrs to look at a truck I was told was in pristine condition and that's what I found. Worst customer service dealership I have been to. They treat you like caddle just get you in and push you through. All about the volume not quality of the product or service.
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September 2023 by Rose Gold
Thanks to Josh and Orion for working on my car. New tires and alignment. They did such a good job. Josh walked you through the whole process and what all is intaled. Very friendly and professional. Definitely recommend them if you need any work done to your vehicle.
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August 2023 by Pete J.
You are going to laugh at this one. I took my daughters car in to the Firestone in South Elgin Illinois last Monday. Her HID headlamp was out so they changed the bulb and it still didn't work. They charged me $160. Then they hooked up a scanner and said it was the headlight ballast. They ordered one and I went in today to have it installed. I asked Scott the store manager that if they replace the ballast and it still doesn't work are you going to charge me for the new ballast and install fees and he said yes.
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July 2023 by Edgar Garcia
I would like to thank the staff and employees for their excellent work! I needed an alignment on my vehicle and they got me in that same day. 100% Recommended! and thank you!Service: Wheel alignment
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July 2023 by Brad Loudon
My car needed tires pretty bad. Got a good quote from Josh and he had the tires ready to go for my 8 am appointment. Since I was there, I figured I'd get an oil change too as I was overdue. Josh and his techs didn't have any issue adding that service in while I waited. Turnaround time was about what I expected for 4 tires and oil which the wait was pleasant. Thank you Josh and to your techs!
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July 2023 by Adam Levy
Josh and his team are fast and efficient and friendly. They helped me get all 4 tire replaced and did great on explaining the benefits of the tires I got.Thanks guys!
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July 2023 by vin qua
Kind of annoying to be asking for a report of a service you paid for. First I was told it was sent to my email, then I showed that I just got the receipt by email but I was asking for the report. Then this guy prints out the receipt (???) and I repeat that I already have the receipt but I would like a copy of the report. Then he just writes down what needed to be done on the receipt. Then I ask if It would be ok to take a picture of the report, since he had it with him...he says he already wrote down what the car needed done on the receipt. Them I said "if it is against the store policy it is ok but the report has it all clearer and detailed, so is it ok to take a picture of it?" For which he said yes. Can't you just send the report by email or provide a copy of it? What is the matter with you guys?
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July 2023 by Esnad Skakic
I wouldn’t recommend this place to my worst enemy. Gary or jerry or whatever his name is always has an attitude and always tries to upsell you. Came to get my rear breaks changed he wanted to upsell me on rotors. I told him no I just need the break pads changed. He pretty much told me to kick rocks. Also no clue why he was checking my front tires when it was completely irrelevant to what I came in for. If you don’t want someone service just say so. I’ll never go here simple cuz of him. He wouldn’t know about a car if a car hit him in his head. Maybe Firestone will get its business bsck when they fire this tool.
