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February 2024 by Matthew King
Adam is wonderful. He is a great at what he does and is extremely professional and personable.
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May 2023 by Martin Bernal
On 4/11/23 I dropped my tax documents at this location in order to file my taxes,no indication of any issues was I given at that time.After few days went by without any calls or any updates I stopped by just to be told "we are working on it,you will get a call before the day is over". (I fail to ask what day?) **My fault**, several more days and I call them,"same response I got". Today is 5/23/23 and nobody has ever call or text or email or anything.what kind of trashy customer service is that?.
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May 2023 by Theresa Tiskus
I called the 1-800 number given in your response, the "tax specialist" who answered the phone had no idea how to help me. You need to do a better job when hiring people who are supposed to know tax information!! She told me to find a tax specialist who could help me. I suppose that means I'll be getting a refund since no one knows how to do their job at H&R Block!If I could give this place a zero I would. They always give me a newbie, when I called this year to make my appointment I asked whoever took the call to NOT give me someone new. I had medical expense, and the last person did not seem sure of what they were doing. After I was finished, I realized I forgot to include the expense for a new furnace (totally my fault), when I notified my “tax specialist” of this, she told me that after the submitted taxes are approved we could not file an amended return. So Wrong!And to top it off they messed up my payment, I had to go back several times to get it straightened out.Then I received a letter from the state, something about my property taxes they would need to verify. I called and they said they would look into the letter, so I dropped off the letter and a copy of my property taxes and waited for a call. And I and waited, and waited, and no call, even after I called the office several times and left messages for them to call me back regarding the letter, a big nothing!! I only had 30 days to respond to this letter. So I’m on my own, with only a couple of days left to figure out what papers I need to send in.Horrible, horrible customer service! Would NOT ever go back!
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May 2023 by Laurena Horrell
We scheduled an appointment and showed up and was told there was no appointment set for us. We then scheduled an appointment and attended on time. We waited for 45 minutes and ended up doing a drop off service because the tax agent was still with another customer. We then were unable to access our return online and had to schedule another appointment to return to sign the paperwork. We ended up owing instead of receiving a refund and was told to go to the IRS website and fill out our own paperwork. Unable to figure it out I am also unable to get a call or email back from the tax agent. Not sure what I paid service for as I could put numbers into software as well. Will not return.
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April 2023 by Hank Neuschaefer
My wife used to do our taxes and she passed away this year. I knew little or nothing about filing for taxes and this HR Block office made it simple, easy and completed it quickly. Their price was a little less than I thought it would be. And, my tax professional Beata was wonderful.
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April 2023 by Caitlin Forni
Come to this place if you are looking for lack of communication and someone to take a long time to file your taxes. I get that this place is busy because it is tax season but a month with taxes still not filed and no communication about anything, just isn't okay. I did call the corporate number to see what their policy is for drop off turn-around and received no answers, only offered to make an appointment for a phone call from the man that is supposed to be doing my taxes. Definitely the one and only time that I will be using H&R Block for taxes.
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March 2023 by Melissa Danaher
Best place ever, I have been going here I think 3 years now and the woman who helps me is the best I have ever had. I'm 32 have filed my taxes several times and she always makes it as easy as can be. She quick, efficient and kind. If there is something I don't understand she explains it and never makes me feel d****
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March 2023 by Melanie Mooney
If I could give 0 stars, I would. They didn't want our business, clearly. We went to a different location, and had no issue whatsoever filing our taxes. Staff here needs to be retrained and learn how to listen.
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March 2023 by maryam yu
I received a call and no voicemail. When they called back, they had no clue as to why they called me. Told me to wait for another call from them.
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February 2023 by Bryan Hensley
Fast friendly service. H&R Block gives me the peace of mind I want.
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October 2022 by Lois Turck
I have just been extremely distressed to find out when I filed my taxes with Michael Sterba at this office in April that my taxes were never actually filed. I had waited for my return for 6 months. I’m a widow with two children. I’ve been extremely busy with the kids and a new job. I finally called an 800 number because the office in St. Charles is closed. They told me my taxes had never actually been filed. I paid $450. I had filed an amendment for 2020 they said that was never filed as well. This has been extremely upsetting. I would never recommend this office. I have to go to an office in Elgin to try to get this sorted out. My late husband was an accountant and handled all our finances. This has been extremely stressful for me. Since they never actually filed the return I don’t trust that it was correct either. Hopefully it will get worked out. I would never recommend this office to anyone.
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June 2022 by nick hiebert
Was told to come in Wednesday to get my paperwork. But no one is there it says on the door they are open until 4pm today. Nobody around
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June 2022 by Melissa Young
The Tax Accountant was amazing and she did such a wonderful job.
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April 2022 by Cleo Jayce
The “tax professional” Nabil E. dropped the ball and completely forgot to file my taxes. A whole month later I’m just now finding out that he hadn’t helped with a thing, though my family and I went into the office to file and watched him do so. I’m incredibly upset and dissatisfied with my service here.Update:I came into the office today with my family and Nabil E. had no explanation as to what went wrong in the first place. He acted exasperated when we expressed our concern and was not apologetic at all. Turns out that he missed a few crucial signatures and denied responsibility. I will not be returning nor recommending this H&R Block to anyone going forward.
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April 2022 by Erin Clifford
More money in return, knowledgeable and kind staff. Ms. Barbara was patient and kind. She walked me through everything and made sure I understand was was happening.
