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April 2024 by Dalaunda Nicole Edmondson
S/O to Kathy(Cathy) in the deli department. She displayed great customer service skills! I'm on lunch and wanted to try a custom made sandwich. She recommended oven roasted turkey and it is very tasty! Also what impressed me is that after I was in another nearby aisle she wanted to make sure if I had seen the condiments available but it was okay I told her I was purchasing some.
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March 2024 by Matthew Hedgren
Love this store and my cashier Jordyn was great and love that jewel hires people in the spectrum... she did great and thanks jewel and great additional staff.
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March 2024 by James B
Went here to get a birthday card and a gift card for my grandmother after work 10pm. Waited about 20 minutes in line only for them to say they cant sell me a GIFT CARD because of "fraud". I have CASH! Ridiculous. Can't even shop after work for a giftcard.
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March 2024 by Divina Chihuahua
It says they’re open until 12pm I got there at 10:56 store was closed
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March 2024 by Kevin Pope
I wouldn't buy, let alone eat anything out of this deli. For two visits in a row, two weeks apart, there was a thick clear glaze over every item in the deli as if the refrigeration had gone out or if they did not cover the food at all overnight.There are several other Jewel stores within 10 minutes drive of this one. For that and other reasons, I highly recommend you go to anyone but the St Charles Randall Rd location.
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February 2024 by Leslie Lutz
Jewel is a grocery store where you can find just about anything, however I've noticed that it's gotten so expensive. Everything you look at is at least $5.99 which almost feels like price fixing, even when things are on sale its still $5.00 each from saltine crackers to bread, lunch meat to a chicken and veggies, fruit and dairy. I've shopped the St Charles location, Aurora, Sugar Grove to Batavia, however Batavia us my least favorite, I've experienced employees just say they don't know an answer to my question and walk away, no offer to find out or ask a manager for assistance. And I'm definitely not fond of the .05 cents for each bag you use. That used to be one of the costs of doing business but so many companies are pushing those fees and other fees onto the consumer.
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February 2024 by Bryan Batsu
Came for one item, had a coupon. Associate come over and canceled my coupon, saying I'm not allowed to use it even though your system accepted it. Then, she proceeded to reenter my items incorrectly, trying to charge me more for a different product. I corrected her but she got offended gaslit me. Pure arrogance for someone who earns minimum wage (and they actually want more?!). Why is this place still in business with this poor level of customer service?
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February 2024 by Alexx
You go and buy alcohol and they ask for ID you give them a Valid State ID and they tell u they can’t accept it worst shopping experience ever don’t recommend this place unless if u want to waste ur time
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January 2024 by Brandon Vanegas
Worst customer service don’t recommend shopping here they make everything a big deal
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January 2024 by Kathreen Polus
Just left the store, and Jordyn S was nothing but rude! Kept insulting none stop due to large transaction. I even returned multiple items so she is not overwhelmed. she was not patient enough to find the barcodes.
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December 2023 by Cristina Reynolds
I shop here a lot. But today I was trying an insta order for the first time. The cashier, Katie, was clueless even though I let her know from the beginning I was doing an Insta shop. She then told me I needed an actual card to put when you can do it digitally. I couldn’t pay until I call Insta and went back. at this point she had no one but me. She took my stuff but before she scanned my order again she decided to take a man that had just gotten in line even though I was their first. She was rude and made faces at me like I was bothering her. I just wanted to pay and deliver two items!
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August 2023 by Paula S.
This store has great employees. I love that Jewel employs people with special needs. I don’t mind if that means they might sing “Take me out to the ball game” or inform me in July of how many days we have left until Christmas while bagging my groceries. It’s actually accidentally hilarious.The only negative at this store are the bathrooms. They’re seriously scary bad and in desperate need of an upgrade.
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August 2023 by Dean Vestuto
I went to this jewel and an employee named Steve came up to me and started singing opera and then proceeded to sing take me out to the ball game. Then he started guessing my birthday and asked what it was. Overall uncomfortable experience.
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July 2023 by Doug Macdonnell
Their new policy of .10c p/plastic bag is a bit draconian. I was literally yelled at for allegedly taking an extra bag without paying. Batavia, IL Jewel Osco needs work in better training their employees.
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July 2023 by Beth Clark
Jewel is one of my favorite stores locally. I appreciate that I can get in and out quickly, unlike big box stores. Items are neat and easy to find. Store is clean. Employees are helpful and friendly.
