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November 2025 by Huang Danny
Last Saturday, I bought a top-of-the-line Honda Odyssey Elite here. I felt the price was within my budget. Thank you to the salesperson for their patient assistance, which helped me buy my ideal car. The only downside was the long wait for the paperwork to be completed. I hadn't eaten all day and couldn't go out to buy anything, so I was extremely hungry. Perhaps this is a marketing tactic used by the seller to create a sense of urgency and make you want to leave as soon as possible after the sale. My advice to anyone considering buying a car here is to prepare plenty of food and get a good night's sleep beforehand. This will allow you to negotiate with the salesperson and sales manager round after round to get the best price for your dream car.
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November 2025 by Joanna S
I had an outstanding experience at this dealership with Darek! From the moment I arrived, the staff was friendly, professional, and genuinely focused on helping me find the right vehicle. The entire process—test drive, financing, and final paperwork—was smooth and stress-free. They were transparent, knowledgeable, and never pushy. I’m absolutely thrilled with my new car. Highly recommend this dealership to anyone looking for a great buying experience!
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November 2025 by Blaine Shanley
Absolute best customer service out there if you’re looking to buy or lease! Just leased my third Honda here and couldn’t be happier! Ask for Darek, he is as good as it gets!
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November 2025 by Shakeel Ahmed
Great place to buy your vehicle. I got my first car from Mcgrath Honda of St. Charles and had a wonderful experience. Especially sales consultant Johan Lozano guided me humbly & professionally during the entire process. I hope there customer service will continue during my post purchase services.
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November 2025 by Rhonda Andrews
I'm probably not going back. Why take the time to make an appointment and provide details if the people greeting me are just going to ask me why I'm there and make me go through it all again? From the moment I parked in the service area to the moment I BEGAN talking with the person in charge of loaners, it was 24 minutes. Again, why am I making an appointment if it's still going to take forever? Additionally, they apparently changed their loaner policy. I've gotten a loaner there before... but this time they needed more information which I didn't have on me. Frustrating. This is the second time in a row my experience has been frustrating. I will say they expedited the work being done on my car - they're good at making things right. But at this point, I'm just tired of the frustration.
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November 2025 by Sarah Spreng
Such a smooth process. We loved working with Alex! He was informed, communicative and very, very patient while we drove & debated. Highly recommend!
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November 2025 by Jonathan Casanova
Rene Holliday El Chingon Perez offered me the best quality Service and I am happy being part of the McGrath Family!
Come see Rene!!!!!
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November 2025 by Fredric Jones
Very nice salesmen, manager in the end could not get the deal done. Was told they, would aggressively meet or beat any comparable deal. The manager didn’t lose the deal whom ever he was reported to denied the deal he tried to make.
Luckily there are plenty of deals to be made, just not here.
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November 2025 by Laura Cordes
Michael was absolutely incredible to work with! He helped me find the perfect 2026 Honda Civic, and the experience was so great that my dad ended up buying a 2026 Honda Civic Hybrid the very next week. Michael made both purchases smooth, simple, and completely stress-free.
He was patient, knowledgeable, and genuinely cared about making sure we were happy with our choices. The whole process — from test driving to paperwork — was handled professionally and with zero pressure.
If you're looking for a new car, I highly recommend McGrath Honda of St. Charles and especially Michael. He truly goes above and beyond for his customers!
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November 2025 by Sterling Garwood
Just bought a CR-V at Mcgrath Honda Of St. Charles! Sales Product Specialist Danielle Faul was amazing to work with! Her great energy and kindness made buying a Honda a great experience! Highly Recommended!
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November 2025 by Color Four
I had a wonderful experience at this Honda dealership. The staff were incredibly sincere and genuinely cared about my needs. From the moment I walked in, they treated me with respect and professionalism, making the entire process feel comfortable and stress-free.
What impressed me most was how dedicated they were to helping me find the car that truly fit my lifestyle. They listened carefully, answered all my questions with patience, and went above and beyond to guide me through every option. It never felt like they were just trying to sell me a car — instead, they were committed to making sure I left with the right one.
If you’re looking for a dealership that combines honesty, expertise, and heartfelt service, this is the place to go. They really do everything they can to help you make the best choice
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November 2025 by Harry Li
Folks here are awesome and we enjoyed our conversation and everything very much. The team, Austin, Farris, and their GM Nate and his team helped us with a brand new Pilot that we love so much. I wish every car purchase is smooth like this. Come see them and have a wonderful experience!
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November 2025 by Stacie Kendall
We had a great experience with Peter Mattison today. We bought a car and he was very personable and helpful. He took his time to answer all of our questions. We are so pleased with our experience at McGrath Honda of St. Charles.
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November 2025 by Yvonne Costa
I purchased a Ridgeline 5 weeks ago. The truck came with a hitch package but the sales team charged an additional fee for one to be installed at a later time. When I got home with the truck I realized that it did have a hitch and I had been charged twice for it. I went to the dealer to sort this out and they agreed that a mistake had been made and agreed to refund me with a check. It has been 4 weeks, one more visit to the dealership and 4 calls asking where my check was that I have not received. Every time I called I have been told different things. Twice on different occasions that the check was in the mail. I have called to talk to a GM and am always told none are available.
I will keep pursuing this matter until the give me the refund but it should not be difficult.
I am very dissapointed that Honda at St Charles did not know the product specifications to begin with and have failed to refund me.
Called again today. Was told the check was at the dealership when on 2 different occasions a week apart I was promised the check had been sent. Not acceptable
The check was delivered by a salesman to my place of work yesterday.
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November 2025 by Mayur Davara
It was very great experience with them.
