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October 2023 by Leah N.
I've given Metro Self Storage of St. Charles a five-star rating before this comment because Joan had a great customer service and she kept the place clean at all times. Though the storage is pricy, I felt safe keeping my belongings there until earlier today.Today, October 31, 2023, at around 10:35am, I came in the office to tell a male staff there that I smelled cigarette smoke last night, October 30, 2023, at around 6:48pm. He said that if they did not smoke inside, they can't really do anything about it. I said that I smelled it on my way out. And the door to go inside after the garage automatically opens, and the smell would go all over inside. He got agitated and told me that he cannot stop anybody from smoking. Then, asked me what I think about the corporate would do. I asked him back to find out for me because I normally get reactions if I smell or inhale a cigarette smoke. Luckily, I only had a headache after we left and a tight chest later that night. I had to ask my son to drive halfway because I was not feeling well after I smelled the cigarette smoke.Because he did not show concerns or find out if he or the corporate can do something about the cigarette smoke smell, I said that I am done arguing. I was not really arguing and I should not have said that to him because I was calm until I said that word to him. After that, I walked away from him to get out of the office. Then he said, "Sound good to me." I said that it is not because I am a paid customer. I went back inside the office to ask for his name, but he said that he can't talk to me because he's on the phone with the corporate, yet he responded to my question. I was waiting for a bit, but he would rather stay on his cellphone with the corporate. From the male staff's behavior today, I did not feel safe going back there even if I am paid until January on both of my units. He is the reason why I gave one-star rating today. I can't wait until Joan will come back. I hope that the corporate will hire people like Joan. I love her so much for giving me guarantees that I will be safe going in and out of the storage building, keeping my belongings there, and making me feel comfortable with her cleanliness.
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October 2023 by Yeji Kim
I recently used Metro Storage Unit, and I can't say enough about how impressed I was with the facility. Not only was Vida a sweet staff member who made the process smooth, but the storage unit itself was spotlessly clean and up to date. I felt confident storing my belongings here, knowing that they are in a clean and well-maintained space. Thanks, Vida and Metro Storage Unit !
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October 2023 by Irais
It was my first time renting a self storage unit, I was new to everything. However, the young lady at the front desk explained everything to me and made the process so much easier. She was really helpful, I would definitely recommend this storage unit company to anyone!
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October 2023 by Ashley Miller
I had a great experience at the metro self storage in Saint Charles. Vida was was very helpful and professional. She was very kind and patient. I was able to get serviced quickly and respectfully.
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October 2023 by Jackie Cruz
I really appreciate Vida's attention to detail and willingness to work with me and answer my questions. Her patience and people skills are definitely worth noting. The facility is well kept and very clean as well
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September 2023 by Tony Di
Great experience! Had to move out to save some money since the other place I was moving to was cheaper for a bigger unit and I was really upset when I saw there were rates available for only a little bit more at this facility (did not see it before). Vida was really nice and helped me reserve a new unit at the promotional price online. Needless to say, this facility is way better than the new one I moved into and because it worked out price wise, and everybody is always so nice, I will be back without question.
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September 2023 by Darve S.
Very easy to use. Lots of different options for storage needs and never have had any problems unloading into our storage locker. Much easier than I expected it to be.
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August 2023 by Daniel Deardorff
This place is wonderful! The units are incredibly clean, the staff is super friendly and accommodating. When we arrived, we accidentally dropped some glass which shattered and they helped with getting it cleaned up. Would definitely recommend if you’re looking for a storage unit!
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August 2023 by Nicolette Snyder
Joan was amazing! This has been our second time renting and she was helpful and caring. If you need some extra space or your coming from out of town this is the place to go!
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August 2023 by Bill BISHOP
I chose Metro Self Storage because of Joan. She’s terrific. A real “can do” person who takes great pride in her facility - it’s spotless! Rental process was simple with Joan helping me thru the electronic process.
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August 2023 by Elizabeth Klink
The Metro Self Storage is the best storage unit I’ve ever had, we’ve been here for 5 years. Not only are my belongings so secure, but the facility is super clean and everyone who works there is great.
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July 2023 by Michael Biebart
Had a very pleasant experience getting a storage unit setup with the help of both Vida and Joan, both were very easy to speak with and friendly.The space and facility is super clean with all of the right security measures in place.I highly recommend this facility for anyone looking for a local temperature controlled secure space.
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July 2023 by Ryan Murphy
First off the place is SPOTLESS, I’ve been to several storage facilities, you could (no joke) eat off the floor here!Joan was just phenomenal to deal with, super helpful, answered all my questions. Without hesitation if you need storage, make Metro your first call!
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July 2023 by Amy S Wollack
I’m extremely impressed with this facility. My client has storage units here and I came to help her organize and downsize. The whole building is bright(the lights are on motion and very touchy, in a good way) and clean. Spotless actually. Being a professional organizer that speaks highly.The elevators are padded tall and deep. No question if it would be big enough for any item. They have carts multiple available and no bum wheels ?. Oh! They also have a HUGE indoor loading area with automatic door opener. Joan was amazing and even watched my coffee ☕️ for me. I would HIGHLY recommend!!! ☀️☀️☀️☀️☀️
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June 2023 by K S
Joan is incredible. She offers great customer service. The facility is very well kept and secure
