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January 2023 by Sam
Thank you for your help with my 2020 GMC AT4!! These guys helped me get the harnesses off my batteries and got me rolling again!! Nothing but nice, trustworthy and knowledgeable!! Thanks guys so much! I can't ever thank you enough or repay you!
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December 2022 by Nunya Bizness
I want to express how grateful I am for Chris' knowledge in diagnosing my battery issue. He was expedient, pleasant, courteous, insightful, and saved me money. I would shop with him ANY time.
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March 2022 by Jason Brandlin
The guy i met was not helpful. I understand the fact they are not privately owned and parts bought from another store couldn’t get returned. The issue was the guy told me zero items came up in his search tool for a 2018 audi sq5. I even said it’s on your website and showed it but he claimed that they don’t have parts. The kind of care and customer service like that just makes you not want to go to this place. I already had a bad experience with a previous purchase unrelated with brakes for another car. This is why people go online and refuse bad service in stores. Try to be more helpful and change they way you try to help people on a daily basis.
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March 2022 by Peggy Stell
Don’t go here if you’re a woman. The guy was very crabby and seemed bothered by my coming in. And “couldn’t” put on my windshield wipers because he said he was alone in the store, even though a Napa car was pulling in as we spoke. The O’Reilly Auto Parts manager put them on even though he was at the store alone and could not have been more welcoming and kind!!! Never going back to Napa!
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December 2021 by Fran Witt
A couple of weeks ago, I locked my keys in my car outside of the store after making a purchase. I went inside and asked for the salesmen for help, and they did everything they could to help me out--much appreciated in a time of emergency! Thanks so much for your friendly and very helpful customer service.
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September 2021 by # P
Napa is the gold standard for quality auto parts. If they don't have it, you probably can't get it unless it's sold only at a dealership. The St. Charles store is top of the line.
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September 2021 by K Pen
Napa is the gold standard for quality auto parts. If they don't have it, you probably can't get it unless it's sold only at a dealership. The St. Charles store is top of the line.
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August 2021 by Sal Gomez
Just straight rude. Called to ask if they resurface brake rotors and not even before I finished my question, Nick,the salesman cut me off with the most abrupt "No!". I guess they only sale high priced parts,no other services
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September 2020 by D
Great service, friendly staff, and great recommendation. One huge thing that stuck out to me was that they asked me to remove the plastic off the credit card machine which means they replace them! Great job on keeping up with the covid 19 safety guildlines!!
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July 2020 by Stephen Bores
Went there today around 11/11:30 needing a new car battery and when I got there and was checking out the kid checking me out brought it out and set it on the floor. I then asked if they install the batteries as I didn’t have tools and the kid and other man behind the counter were silent? I then said well I’m gonna have to hold off on the transaction and if they knew if OReillys or Advanced Auto installs batteries with purchase. The older overweight man with glasses finally opens his mouth and said, “I don’t know, I don’t work there.” Thanks for the help guys. Stay miserable...Needless to say spent 151 dollars on a battery and installation at Advanced Auto on Randall road shortly after leaving and Steve was more than happy to put it in and make sure everything was good.
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June 2020 by Beto Farfan
This is the second time I try to reach Napa auto to ask for parts and and I was in hold for more that 10 min. I just hang up I couldn’t wait any longer.
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December 2019 by Barbas Life
These guys know their stuff.. support your local youtuber barbaslife follow the turbo build.
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October 2019 by Edward Alamo
Best NAPA store in surrounding area employees know their parts and what's available
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August 2019 by Ted Schnell
Friendly, experienced and very helpful folks!
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August 2019 by Gloria Montagner
The staff is very helpful
