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August 2024 by Brianna Romero
First time coming to this location. Found what I needed but the associate at the register could’ve smiled more. She didn’t ask me if a wanted a bag for a couple cents more, that would’ve been at least thoughtful considering I had quite a few things. Her facial expressions were very meh.
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March 2024 by Michelle Pollard
Great, knowledgeable, friendly and ready to help! I love thier product lines!
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November 2023 by Hortencia Ortiz
Came in to register in person to receive the discount since I’m a student. When I filled out all the information that was required to sign up… the lady told me it takes a day for the system to take in my whole information, so I didn’t get a discount the day of. I went home the same day and downloaded the app to see if the registration went through. I was never signed up for it! I had to do all the steps all over again. And I do get a same day discount for registration!Bad customer service!
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May 2020 by Brittany Sawyer
My favorite location ?
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October 2019 by Franklin Gedaea
Well organized in a thoughtful, and obviously experienced manner. Friendly knowledgeable staff.
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February 2019 by Tino A
Well organized in a thoughtful, and obviously experienced manner. Friendly knowledgeable staff.
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February 2019 by Jenny Adamson
Wonderful ladies
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November 2013 by Nikki T.
Well...I USED to love thislocation. However, After my experiance here a few weeks ago I will NEVER go back! (To this location anyway :) ) I walked into the store with my mom, just planning on grabbing a hair color to do a touch up on my hair. Unfortunately, I completely forgot what color I had picked the previous time I was there so I walked up to the front registers and kindly asked if the girl could look it up. I have been to many different salon centric locations (including this very location) and know for a fact that looking up my previous purchase was possible. The rude girl at the front, that looked like she had a stick up her butt, just bluntly said "NO." No? No! are you freaking kidding me? She continues by telling me that it isnt possible for them to look up previous purchases. Well i called her out on her BS and then she decided to look up the purchase while still being extremely rude. TERRIBLE CUSTOMER SERVICE. I've never had such awful customer service. The worst part is this girl seemed to be training a new employee. Hopefully that new employee actually has some manners. Like I said, I will not be returning to this location. I will drive the extra 10 minutes to the Geneva location that has quality cusomer service.
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April 2013 by L M.
Horrible! The staff is rude and unhelpful. When asking questions regarding product information the staff was very condescending. Even during the check-out process, the staff was disinterested and aloof. They act as if you are completely putting them out by either asking a question or making a purchase. For those who work at this location, if you don't like working in the service industry and dealing with people then stay in the back room or get another job.
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May 2011 by j s.
Love this store and the girls that work here are very nice and helpful. =)
