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April 2023 by Michelle S.
Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our favorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!
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December 2022 by David Goloven
ATM is about as reliable as Mcdonald's Ice Cream Machine. Save yourself and don't bank at this location.
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September 2022 by Rafi Yitzhaki (Rafi)
Thank you David Aguirre for your help. Quick and professional service. A++
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August 2022 by Jeffery Remick
David, Andres & Michelle we're all so very helpful and polite. David sat down with me until my concerns were rectified. Thank you for the Great service. I'm completely satisfied with my visit and the outcome
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March 2022 by Tammy H
Honestly shocked by the reviews. I've dealt with this bank off and on for close to a decade. Although my main checking account is with a different bank that holds my mortgage, we've used these guys for a home equity loan years ago and more recently for a line of credit. The rates are fair and the process is efficient, timely, and overall seamless. We have always been treated with respect and felt like our business was appreciated. I'd definitely recommend this bank. It kinda has a small town feel, which is refreshing.
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August 2021 by highlandro
U.S Bank handles our business accounts. Fortune 500 company here. My local Smith Rd location is the closest to me. They haven’t switched over their phones to be able to talk to any teller or anyone at the location even though some of their other branches are taking calls. Even customer service couldn’t reach the branch. Just put in a request to terminate this store account and switch to Fifth Third, our normal account facilitators. Customer service rep for U.S bank is also very frustrated on the phone, she is trying though.
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June 2020 by Alec Beals
Absolutely infuriating hours,open for 2.5 hours on.a Saturday and closes before most people get out of work.
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June 2020 by Gaven Kingery
Terrible service. Lobby is closed due to pandemic. Drive thru only yet nobody was at the window for ten minutes. Waste of time go somewhere else.
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January 2020 by Dan C.
The St Charles branch of US bank is the best branch in the area. I drive much further to go there because things are done professionally , staff is knowledgeable, helpful and courteous. David is an extremely good manager. Other branches should be run as courteously and efficiently. The West Dundee branch is horrible They can't answer a simple question correctly.
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September 2019 by Iron Wings
BY FAR THE WORST experience I could imagine. FRAUD through this location and the dispute DENIED! Looks like law might need to take care of this.
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August 2019 by The Captain
Excellent customer service Branch manager David Aguirre and his Wonderful staff have been there time and time again to help me We left chase bank 4 yrs ago and are never looking back!!
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September 2018 by David
I bank at the two branches in my area and both are aweful.I'm closing all 3 of my accounts due to the rude people at the Meijer location and especially the branch manager, Victor at the Smith rd location. Don't waste your time opening an account if you can't tolerate incompetence or just getting treated in a rude fashion.
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September 2018 by Kristin Junkas
We have had consistently poor service from this branch. I would not recommend this bank to anyone.
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July 2018 by Diego Gabriel
I recently just purchased a new vehicle and the loan is through US Bank. If you're expecting good service, DO NOT GO HERE.
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April 2017 by O H.
This is my second time writing about US Bank St. Charles and this time I am commending William ( sales and service manager ). I had a very personal and delicate manner to discuss regarding a CD with the bank and William couldn't have been more helpful. Even though my circumstances were dire, he handled them with understanding and compassion. I couldn't have asked for a better representative. I hope US Bank knows his worth.
