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February 2024 by Elise W.
My happy place. I drive over an hour away to come here when I want nice yarn! The selection is incredible and the setup is so gorgeous and neat. I could browse for hours every time I come here! They have every fiber, color, and weight you could ever need. Yarn lover's paradise!
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February 2024 by Alexandra Plassaras
This has been the worst experience I've ever had buying anything online from any company.6 weeks ago I placed an order and their website said that the yarn I wanted would take 1-2 weeks to ship.4 Weeks ago I hadn't heard anything from them and didn't have the yarn. So I left two voicemails and sent two emails. Everything was ignored. Finally that Friday I get an email from Zendesk (which is the customer support software that they use) saying that my support ticket was closed without a response. I responded to that email asking why my messages were being ignored. They finally responded with "While typically Cascades special orders take around 1-2 weeks, it can take longer due to manufacturer availability." I wish I had known that they were having issues with manufacturer availability but it took 4 weeks, 2 voicemails and 3 emails to get that knowledge.Its week 6 now and still no yarn. Who knows if they'll respond to my email I sent today.Honestly this has been the worse customer experience I've ever had and I don't say that lightly. How can a company take my money, give absolutely no updated, ignore multiple messages and leave customers in the dark waiting.Awful experience. Shop ANYWHERE else.7 - They refunded me because they still haven't received the yarn. Oh and the yarn in question still says 1-2 weeks on their website. So buyers beware.
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February 2024 by Nancy Johnson
Beautiful huge yarn shop. The associates are very helpful and they let you look around to your hearts content. Plus they also have a website for online shopping since I live in Tennessee.
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February 2024 by Liz D'Aloia
Beautiful website. I ordered online and they had exactly what I needed. Shipping was fast and free!
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February 2024 by Rebecca Pierce
I’ve only ordered online. I crochet wool scarves for soldiers in Ukraine, so I really appreciate the quick shipping and arrival of my orders. I love the free shipping too! I hope to visit the store one day
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February 2024 by Esmerelda Kaffen
I recently found Wool and Company and…WOW! Their website is beautifully designed and easy to navigate. The photos clearly show the color and and textures of the yarn and the descriptions detailed. The sheer number of brands they carry is fantastic and impressive. But their customer service? Off the charts fabulous! Friendly, responsive and professional. I experienced a problem with an order and within minutes it was solved beyond my expectations.If you’re on the fence about ordering from them, jump off now! Definitely my go-to from now on. I recommend them without reservation. Only caveat is once you see the photos of the b&m store? OMG! It has me drooling!
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February 2024 by Jan Fels
Huge Thank You to Nicole in customer service. I'll watch the video and 'MAYBE' post a video of how I did it.
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January 2024 by Pam Craver
THE MOST EXCELLENT & WONDERFUL YARN SHOP I HAVE EVER BEEN TO!!
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January 2024 by Alena Gust
Great service and selection
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January 2024 by Sarah Beldin
Nice place
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December 2023 by Richele
First time shopper on a very attractive and easily navigated website. Wonderful variety! My order arrived super fast and was packaged very protectively to withstand shipping cruelties. Great shopping experience all around!
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December 2023 by Edie Proios
I drive an hour and a half to get to the store. Boy is it worth the drive. I've never left dissapointed. Whether fixing a mistake or purchasing new projects I always leave satisfied. Wish u were closer buts my only complaint.
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November 2023 by Inessa D
I purchased yarn from Wool & Company website for the first time, primarily because they offered good prices. The yarn arrived quickly, which was great. However, a month later, I received a $65 bill from UPS, even though the yarn only cost $140, and I had already paid for shipping. When I contacted customer service, I was told that it was my problem. This has been a very negative experience, and I would never buy anything from them again.All they needed to do is to choose a proper shipping.
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November 2023 by Kayla Molander
Every day I grieve knowing that I'm an hour and a half drive from Wool & Co. - the only place where you know you'll walk out with everything you need for your project. I always need bizarre yarns and obscure needle sizes, and they've always had whatever I needed, in stock at the store. They're brilliant and can help you when you get stuck or need help selecting yarn. Then they have a great area where you can knit a swatch in-store to test your gauge! It's the most amazing place ever!PLEASE open one in the city!!!!
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November 2023 by Puanani Moore
I’ve only purchased online, but I always get yarn in a timely manner. They have a lovely selection of yarn at what I consider competitive prices. I wish I lived closer, but that might be dangerous for me!
