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January 2024 by Erma Harrison
Good morning, each time I have visited Old Plank Bank the ladies, and gentleman have always been courteous, greet you, and always a smile. I love my Bankers here.
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July 2023 by Dawn Wolf
Super friendly, helpful, knowledgeable employees.Clean facility, quick drive thru.Favorite branch!
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December 2022 by David Booth
I came to use the coin machine and one of the tellers suggested I open an account here and then explained the benefits. I met Julie and she was so pleasant and even sent a card when I was recovering from hip surgery. The level of customer service here is amazing! I transferred some of my funds from my other bank and consider this my primary bank. There is a home town feel for this place. My only regret is that I did not find this treasure sooner! Don’t ever change!
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September 2022 by Yvette Wheeler
My home bank is Wintrust. I am retired now and I come to Old Plank. Service is great and customer service/teller service is exceptional. Keep up the good work. Customer for about 5 years.
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July 2022 by cindy dimeglio
Entire staff always very helpful.
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April 2022 by mandy madsen
Terrible experience with this bank. Went to get a cashiers check from them to buy a home, I'm in the offices signing my papers to get my keys, to find out the bank never signed my check. While I'm 2 states away. And they refused to do any kind of wire transfer to fix THEIR mistake, told us our only option was to drive all the way back and get a new check. My husband has banked here his whole life, and this is how they treat their customers? Bank somewhere else and save yourself a huge headache
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April 2022 by Paula Hall
Take my guy's to cash their checks.
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October 2021 by fraby811
Nice bank, helpful and patient service and place looks well kept and up to date
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April 2021 by Anna Marie Greenawalt
People are very friendly. Will help you with anything you need. It's a great bank.
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February 2021 by Mary McNellis
My husband and I just opened a checking and saving. Was dealing with the manager/ Vice President.We sent her all our information. Now weve had accounts there before. She sends us home with all the forms that tell us what there rules fees and how they can charge us BUT NO ACCOUNT NUMBERS. I need these number to order checks and because it’s identifing our account.And nothing to show the bonus we are suppose to get. I always get copies of papers I sign. This was very infuriatin
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January 2021 by Debi Kyle-Wilkins
Just sat in the drive thru for 20 minutes. No one moved for 20 minutes, had to leave or be late for work. Not convenient.
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November 2020 by Mark Celmer
Great customer service!!
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September 2020 by Andy S.
Excellent service. Very understanding and very professional! An excellent drive thru and the people are practicing great PPE.
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July 2020 by Nyree Farrow
I literally been sitting outside of this place for almost an hour waiting for them to call me but constantly seeing people walk right in. Of course I was stopped at the door. Sad
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September 2019 by Kia Marie
Very nice people and very helpful.
