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December 2023 by Nikola Trninic
Awesome experience. Bruce did a great job with communications and followed up with email and phone. This place really cares about their customers.
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November 2023 by Brian Morgan
Excellent customer service on the phone and in person. Affordable price for bike assembly. Plus affordable pick up and delivery. I was able to stay within my budget for services. I plan to come in regularly for tune ups and upgrades. As well as possible purchase of more bikes (because why have one when you can have twelve).
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September 2023 by Jason Rowland
I have been in the customer service industry for 30 years and I can confidently tell you Mead's understands good service especially the owner Bryce. Excellent communication and recommendations backed up by quality service. Local shop that makes you feel at ease but also excellent inventory and professional showroom etc etc. Highly recommend and you won't regret working with them. They don't just talk service they provide in by their actions.
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September 2023 by Ryan Jandrey
I love having a shop like Mead's close by. I trust them with my bike and whenever I'm having an issue I know they'll get me back on the trail ASAP. Very knowledgeable and friendly staff. Would definitely recommend doing business with these guys to anyone!
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September 2023 by Bart Lutz
Bryce and the folks at Meads Bike Shop did great job making my 25 year bike ride like it was new again. I highly recommend them, Thank You Meads Bike Shop
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July 2023 by Jill Williams
Excellent sales and service!I love my new ride and appreciate all the time everyone took to help the transition happen!
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July 2023 by Amy Hubbard
They were very knowledgeable and very helpful in helping me to pick a bike.
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June 2023 by k k
I had a terrible squeak on each pedal stroke while on the Grand Illinois Bike Tour '23, when riding to & from Sterling/Rock Falls. I called ahead from 10 miles out, just an hour before closing. I got SAG support to bring me to Mead's Bikes & Bryce trouble- shooted the problem & repaired it before closing! They charged me minimal, under the circumstances (part of the tour) and gave me good service. I would go to Mead'sagain if I ride through Sterling, IL. Beautiful displays of Trek bikes and lots of gear, accessories & even bike clothing.
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June 2023 by TERRY WILKENS
I dropped my bike off for service. They told me when they would get to it. The work was completed as they promised and I was emailed to let me know. The price was very reasonable.
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June 2023 by Andrew Maynard
Efficient. Mead's gave me a date for completion and it was met. A a text notification was then sent to me of completion. I have taken my hybrid electric bike to them twice now and am impressed with their service.?
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May 2023 by Rock Falls Tourism
Mead's Bike Shop has been doing maintenance on the Rock Falls Tourism rental bicycles for a few years now. Always thorough in service, done in a timely manner, and very helpful! Highly recommend them!
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April 2023 by Douglas Larson
I called and spoke with Tim. When I arrived at the store to pick up the tire sealant we spoke about he remembered that I had called. He the directed me to the location of the sealant. Tim was helping another customer and the person working on a bike repair stopped what he was doing and asked it I needed help. We talked about tubless tire set up and he gave me some tips. I was having difficulty removing a tire from the bead and he suggested a way to use my foot to break the bead which worked perfectly. A new member of the team was being trained on the cash register. I was asked if I was OK with her training on ringing me up. The trainer did an excellent job. If you have any biking needs I recommend Mead's bike shop.
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February 2023 by Mark Earl
Knowledgeable and friendly people. Highly recommended. We are lucky to have a 1st class bike shop in town. Very happy with my first Trek bike purchase.
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November 2022 by Ann Kee
Top Notch Customer Service. Nice selection of quality TREK bikes. Our family has bought 2 there! Highly recommend.
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November 2022 by Gary Armstrong
I highly recommend this business. I called for repairs on a bike I did not purchase there and had attempted to modify myself. They were willing to help, and had my bike ready to go in an hour! They treated me fantastic, were helpful, have a wonderful store with many great accessories and bikes, and I will definitely be back.
