Menards is a large store that offers a variety of building materials, home improvement items, and gardening supplies. Customers appreciate the store’s user-friendly website, which helps them check stock and locate items easily, saving time during shopping trips. The store staff is generally polite and helpful, with some employees providing excellent customer service, such as assisting with heavy loads or helping find items quickly. For example, a customer received prompt help from a forklift operator to load lumber onto their truck, and another customer was assisted in loading compost bags into their vehicle. The store’s return policy is straightforward, and staff members are accommodating when a wrong item is purchased. However, some experiences include long wait times at certain desks, like the paint department, and limited help from building material employees. Overall, customers find Menards to have a good selection of flooring and gardening products, with friendly staff ready to assist when needed.
Few employees when we went, extremely long wait at the paint desk (30ish min, yes we asked other workers for help, both times they said someone would be over). Building materials hadn't been very helpful but the girls at the front are very polite.
June 2024
Though I've never had big problem finding help in the store I always look my items up on line before going. I find their web site very user-friendly. I find what quantity they have in stock and location in the store. Very useful and time saving.
March 2024
Stopped by the self-serve lumber building to pick up 50+ boards. Within a few minutes, Cayden swung by with a forklift and helped me get everything down from the second floor and loaded into my truck. Excellent customer service!
