Menards is a large store that offers a variety of building materials, home improvement items, and gardening supplies. Customers appreciate the store’s user-friendly website, which helps them check stock and locate items easily, saving time during shopping trips. The store staff is generally polite and helpful, with some employees providing excellent customer service, such as assisting with heavy loads or helping find items quickly. For example, a customer received prompt help from a forklift operator to load lumber onto their truck, and another customer was assisted in loading compost bags into their vehicle. The store’s return policy is straightforward, and staff members are accommodating when a wrong item is purchased. However, some experiences include long wait times at certain desks, like the paint department, and limited help from building material employees. Overall, customers find Menards to have a good selection of flooring and gardening products, with friendly staff ready to assist when needed.
Such nice employees here at the Sterling Menards. 🥰🩷💯
June 2026
Huge store! For the most part the employees are helpful. We live in Dixon and have a Ace down the street but still will take the 22 mile drive to Sterling for Menards.
June 2026
Excellent guest service. Theory place left where you don't have to do the the cashiers job!
